Symmetry Antimicrobial Case for Apple iPhone 12 / 12 Pro
Product details
Web ID: 23497634Ratings & Reviews
19 customer images
Great phone case.
Great phone case. This is the second one of these cases that I have had. It is sturdy and protects the phone well. I have dropped my phone several times, including in water with no problems.
Customer review from otterbox.com
Great case!
Easy to install and makes the phone seem like new!
Recommends this product
Customer review from otterbox.com
Falls apart within a year.
I have bought this phone case twice before, both times it has broken down at the rubber siding within a year. The rubber doesn’t stay attached to the plastic backing, and becomes loose. This has lead to my screen protector cracking because it doesn’t protect the edges of my phone anymore. I would not recommend this product.
Customer review from otterbox.com
Response from otterbox.com
Hello, Izzy! We are so sorry to hear that you have experienced an issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Crap!
To slippery to hold falls off everything. Need grip
Customer review from otterbox.com
Response from otterbox.com
Hello! We are so sorry to hear that you are finding the Symmetry Series case to be a bit more slippery than you had hoped for. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with a return and assisting you with finding a perfect case to meet your needs.
Cover keeps coming off ?
Phone keeps popping out of cover at top of phone . My previous Otter Box cover was a 3 piece affair with a soft plastic connector that started to come apart after about a years worth of use . So far , not too impressed with the Otter Box
Customer review from otterbox.com
Response from otterbox.com
Hello, Kelt! We are so sorry to hear you are experiencing an issue with the corner of your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Doesn’t live up to OtterBox standard
I’ve been using OtterBox since my first iPhone back in 2010. In that time I’ve worked a number of jobs that have put these cases to the test and I’ve always been impressed by how well they’ve protected my phone. Despite countless drops and various other impacts over the years, I’ve never wound up with even a crack on any of my phones, until now. I dropped my phone from a height of maybe 2 or 3 feet and the back completely shattered. I’ve never purchased a warranty plan on any of my phones because the OtterBox has always done the job (and I have to be super intentional about budgeting) so now I’m stuck with a broken phone and have lost my trade in value. I would not trust this case again.
Customer review from otterbox.com
Response from otterbox.com
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Not for iPhone 12
Does not fit the iPhone 12 good volume buttons don’t line up
Customer review from otterbox.com
Response from otterbox.com
Hello! We apologize for the fit issue you have experienced with your Symmetry Series case. Please give our CS Team a call at 1-855-688-7269 as we have an awesome warranty, and we are happy to help!
Bad paint
The paint chips off easily. This make it not look as good. But it does a good protecting my phone
Customer review from otterbox.com
Response from otterbox.com
Hello! We're thrilled to hear you are enjoying the amazing protective nature of that Symmetry Series case! We apologize for the issue you are experiencing with the case chipping. We have an amazing warranty that will remedy this issue for you. Please give our CS Team a call at 1-855-688-7269 so we can help!