Premier ComfortCool Touch Heated Mattress Pad, Full
Product details
Web ID: 18497816
This review is from Premier Comfort Cool Touch Heated Mattress Pad, QueenNice Temperature Control Mattress Pad
So far, so good!
Recommends this product
Quit working after 2 weeks
It worked great… While it worked. After a couple of weeks, I would turn it on and within 60 seconds it would turn itself off.
Response from Macy's
Dear Customer, thank you for your feedback. We’re glad to hear that the heated mattress pad worked great initially — that’s exactly what we want for our customers. This item is designed to provide consistent warmth and comfort with a soft, breathable surface that helps you sleep more comfortably, so it’s great that it delivered that at first. That said, we’re really sorry to hear that it started shutting off shortly after being turned on. That’s definitely not the experience we want for you, and we understand how disappointing that must be, especially after enjoying it for a few weeks. We recommend contacting JLA Customer Service team at jlacs@jlahome.com or 866-456-8852. They’ll be glad to help with questions, troubleshooting, and warranty support.
Premier comfort
I love it help with my body been sore love getting in the bed with the warmer heat I give it 5
Only buy this brand!
Super warm even on the lowest setting. Everything I purchase from Premier Comfort is excellent! I have heated throws that I have been using for three years! Other companies I have purchased from never make it through a season. I only buy premier comfort now!
Pad
I like the warmth and coolness
Recommends this product
No automatic on/off
Falsely says automatic on/off and it does not !!! The remote doesn’t look the same.
Response from Macy's
Dear Customer,
We appreciate you bringing these discrepancies to our attention regarding the Premier Comfort Cool Touch Heated Mattress Pad.
We are sincerely sorry for the frustration and confusion caused by receiving a product that doesn't match the advertised features or the images online. We completely understand how upsetting it is to purchase an item specifically for a safety or convenience feature like "automatic on/off," only to find it missing. It is a major letdown when the remote in the box looks different from what you studied in the photos, and we apologize for the feeling that the product was misrepresented.
Bad
Shame on you Macy’s I purchased this product thinking it would help my wife with her hot flashes and all it is a low tech heating pad. You should be shame of yourself selling this product to anyone it needs to be pulled off the market as soon as possible. How did Macy’s let themselves get suckered into selling this to customers? Unhappy customer Charles 1-3-2026
Response from Macy's
Dear Customer,
We appreciate you reaching out to share your experience with the Premier Comfort Cool Touch Heated Mattress Pad.
We are sincerely sorry for the deep frustration and disappointment this purchase has caused you and your wife. We completely understand how upsetting it is to invest in a product with the hope of providing relief for hot flashes, only to find that it functions as a standard heating pad instead. It is a major letdown when a product's performance does not align with the specific needs of your family, and we apologize for the stress and dissatisfaction this experience has brought you.
You deserve products that offer the precise comfort and technology you expect, and we are committed to helping you resolve this.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Hot wife and cool husband!
My wife is always freezing at night, and I’m always too warm. For years, that meant constant thermostat battles and neither of us sleeping comfortably. The Premier Comfort Cool Touch Heated Mattress Pad completely solved that problem. The dual temperature controls are a game changer. She can turn her side up nice and toasty, and I can keep mine cool and comfortable. No more compromises, no more kicking blankets off at 2 a.m., and no more middle-of-the-night thermostat adjustments. The cool-touch feature keeps the fabric comfortable, and the heating is even and consistent — not overly hot or spotty like some heated pads we’ve tried before. Bottom line: we’re both happy, we’re both comfortable, and we’re both sleeping better. If you and your spouse have different temperature preferences, this is absolutely worth it.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Recommends this product