great blankets
My 92 year old mother in law loves this heated throw. With how cold it has been here in upstate NY they have come in handy to beat the cold! Great product
Recommends this product
The Christmas Present That Wasn’t
This was ordered on December 14, 2025 with a promised delivery date of December 17, 2025. This would’ve worked out perfectly for a gift exchange I had at work on December 23, 2025. When it didn’t show up on December 18, 2025, I texted with customer service and was promised a delivery on December 23, which still would’ve been too late. Today it is January 3 and it still hasn’t arrived. I was unable to cancel the order and was told I could refuse it from the delivery driver. So if I just happen to be in the driveway when UPS shows up, I can refuse the order. Absolutely ridiculous!
Response from Macy's
Dear Customer,
We appreciate you reaching out to share the incredibly frustrating experience you've had with your order for the Premier Comfort Heated Waffle to Sherpa Throw.
We are sincerely sorry for the significant delivery delays and the stress this caused during your holiday gift exchange. We completely understand how upsetting it is to rely on a "promised" delivery date for a work event, only to have that date missed repeatedly. It is a major letdown to be left without a gift on the day of your exchange, but the added frustration of being told you can only cancel by "happening to be in the driveway" to refuse a UPS driver is, as you said, absolutely ridiculous. We apologize for the poor communication and the inconvenience this has caused you over the last few weeks.
You deserve a reliable shipping experience and a customer service team that offers practical, helpful solutions when things go wrong.
I cannot review as I’m still waiting for delivery
Have not received
Response from Macy's
Dear Customer, thank you for bringing this to our attention. We're very sorry to hear you haven’t received your order yet. We kindly recommend contacting Macy's Customer Service directly at 888-822-6229 for support. They can provide you with the most up-to-date information regarding your shipment. We appreciate you bringing this to our attention.
Love it!
Took a chance because it was on sale. I'm very pleased! Works great and the quality seems to be there. I've bee using it for over two weeks now and have no issues. Very soft and you can barely feel the wires. This throw has five heat settings and low seems to be a very good setting. Color is cream and the size is perfect.
Nice
Nice
Recommends this product
Really Great Throw
Great throw. It is just the right size, and is like a mini electric blanket.
Recommends this product
read directions before u buy
After rreading directions I couldn't use it nor the person I was gifting to couldn't use it.
Response from Macy's
Dear Customer,
We appreciate you reaching out to share your experience with the Premier Comfort Heated Waffle to Sherpa Throw.
We are truly sorry and concerned to hear that you and your gift recipient were unable to use the throw after reading the directions. We understand how disappointing it is to purchase a gift intended for warmth and comfort, only to find that the safety requirements or operational instructions made it unsuitable for your needs. It is especially frustrating when a thoughtful gesture like a gift doesn't work out as planned due to unforeseen limitations in the product's guidelines.
You deserve a product that is both safe and easy to enjoy, and we sincerely apologize for the letdown and the inconvenience this has caused for both you and the person you were gifting.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
On average, customers rate the Very lightweight/very heavy of this item as Very heavy.
Very lightweight/very heavy
Heated throw coomfort
Just right - this throw warms up quickly and is very soft.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
On average, customers rate the Very lightweight/very heavy of this item as Very heavy.
Very lightweight/very heavy
Recommends this product