Q Class 5.1.2 Channel Soundbar with Dolby Atmos, Ray Danz Technology, and Wireless Subwoofer
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Product details
Web ID: 1962766352 reviews
Poor product.
I have a 55 inch 4K TV and got this soundbar to pair with it and it was a nightmare. There was a weird vibrating sound coming the subwoofer. It becomes more pronounced during dialogue scenes in a movie. I googled around and found it could be fixed wife firmware update. I then discover that I could only do the firmware update on the TCL app on iOS only and it wouldn't do it over android. I downloaded the software and tried using USB to do it and that didn't work. Eventually the sound minimised but did not go away completely when I changed the HDMI cable I was using for the eARC. I am going to borrow an iPad and try to use it to update the software and see if it will work. I have owned this system for less than a week. I want to exhaust all avenues before I return it to the seller.
Customer review from tcl.com
Response from tcl.com
Hi, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our sound bars are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the sound bars we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can. Thank you, TCL Customer Support
Great sound and bass and look
I was trying to decide between a couple of different sound bar systems and did my research and final decided to go with this one and boy oh boy I am happy. It looks good in all black the sound in incredible the highs lows and bass. The price point for this system was incredible always.
Recommends this product
Customer review from tcl.com
Response from tcl.com
Hi Dbull, Thank you so much for the great feedback! Our sound bars not only look great, but they sound great too. We hope your new sound bar setup immerses you in a whole new cinematic experience! Thank you, TCL Customer Support
Great products, great company
OMG! I listened high ends sounbars from both LG and Samsung before the aquisition … but this piece of equipment that I have just purchased to accompany one of my 4 TCL QD-miniled TVs (size ranging 50, 55 and 65 inches) just purchased to replace my old OLEDs LG and Qled Samsung, is unbelievable. Just out of the box and connected to my iphone - immediate firmware upgrade, before latest. Then connected to the TCL Home app - latest firmware. Everything from music, movies, enchanting Atmos, no distortion to max 100 volume … great piece of equipment, worths 4 times more in price. Excellent job TCL, my honest appreciation. TVs deserve a separate review, but I take this opportunity still - far better than my Oled LGs - black is bottom of the ocean, brightness is far superior, excellent and unbelievable performance at half price Sony or high end Samsung or LG. Keep the good work, you deserve at least your 2nd place in the world in TVs, hopefully at some time you will become the leader.
Recommends this product
Customer review from tcl.com
Response from tcl.com
Hi Sorin, Thank you so much for the great feedback! Our sound bars not only look great, but they sound great too. We hope your new sound bar setup immerses you in a whole new cinematic experience! Thank you, TCL Customer Support
Disappointed after trying everything
I really tried to like this soundbar. I updated the firmware, changed HDMI cables, even tried it with a different TV — but I'm honestly very disappointed. At low volume, the voices are not clear. The subwoofer adds a constant booming effect that doesn’t help — it actually makes speech harder to understand. The rear speakers always sound like there’s ocean noise in the background... like I'm standing on a beach. It’s distracting, not immersive. Are you planning to release a new firmware update? Or are these issues caused by the hardware, not software?
Customer review from tcl.com
Response from tcl.com
Hi IvI_, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your sound bar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support
Looks good but..bad sound
Sorry...but this soundbar it is rubbis! A lot of money spend for this mushi sound.And it is imposibile to make some ajustments.
Customer review from tcl.com
Response from tcl.com
Hi Eugmana, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support
MAJOR FAILING POINT
Decent power - BUT there is an underlying 'washy'/'echoey' almost muffled layer of sound in the majority of soundscapes - ALL Audio modes, ALL forms of inputs - Trust me I've spent a great deal of time and indeed money trying fo find a workaround - the BAD layer of sound will not go away, I'm aware of others who have this too (check forums) so it's an implementation of the Sounbar audio processing in my mind, a genuine failing for the device I'm seeking already (a couple of months) to replace mine Not good - wanted it to be so good too Mine is coupled with TCL 85C855k TV via EAR with top rated, Ultra Hi Speed HDMI cables
Customer review from tcl.com
Sound Bar
I love this sound bar, Highly recommend the sound is 10/10. This soundbar has all the bass you need for your movies or music, i have another soundbar and this one definitely takes the Win. The design is amazing has a mirror like effect on the soundbar and super easy to clean off. Another great feature is that the sound waves adjust to the room that you are in i Love this Soundbar. If you can get your hand on it buy it you won’t regret it. Also super easy to set up. Thank you TCL for the opportunity of trying this amazing Soundbar. I also have the TCL tv and love them.
Customer review from influenster.com
Response from tcl.com
Thank you so much for the great feedback! Our soundbars not only look great but they sound great too. Blast that volume and enjoy your new at home theater. We hope your new (model) soundbar setup immerses you in a whole new cinematic experience!
So cool!
This is my first ever sound bar and wow! I’m obsessed. Wish I would have gotten one sooner. It has totally changed our movie nights and dance parties. Seriously the coolest!! Sound is amazing!
Customer review from influenster.com
Response from tcl.com
Hello Sarah, Thank you so much for the great feedback! Our soundbars not only look great but they sound great too. Blast that volume and enjoy your new at home theater. We hope your new (model) soundbar setup immerses you in a whole new cinematic experience!