Rectangular Motion Sensor Trash Can, 21.1 Gallon
Product Details
Web ID: 12562335Battery Operated Trash Can
I purchased this trash can 4 months ago , I put brand new batteries in, that wasn’t the issue, a tiny screw had fallen from the lid opener’s and I paid good money for the trash can! I advise not to purchase this trash can
Response from Nine Stars
Hi We sincerely apologize for the inconvenience you've experienced with our garbage can. We would like to make things right for you. Please feel free to head to our website at https://ninestarsusa.com/ and fill out a claim so we may send you a replacement lid. Thank you and have a wonderful day!
.
The bottom portion of the can will leak if your trash bag has a hole. Other than that, it does the job. I love that it is oversized and I can use a larger trash bag.
Recommends this product
Response from Nine Stars
Thanks for the feedback, Mimi! We're glad to hear you're enjoying the oversized design and flexibility with larger bags. We appreciate you pointing out the potential for leaks—using an inner liner can definitely help prevent that if a bag happens to tear. We'll make sure we take this feedback for improvement. Partner store can assist with a return too. Or have questions, don’t hesitate to reach out at info@ninestarsusa.com or visit ninestarsusa.com. We’re always here to help!
Perfect
We love this garbage can. It is so nice to just wave your hand for the lid to open. It holds a lot and is easy to remove the liner.
Recommends this product
Response from Nine Stars
Thank you, Debra! We're so happy to hear you love the convenience of the motion sensor, and that it's working great for you in terms of capacity and ease of use. If you ever need anything else, feel free to reach out. We appreciate your feedback!
Waste of money
Stop working already. Change batteries and still click & struggle to close.. only used less than 60 days
Response from Nine Stars
Hi Dellkeyta, Thank you for bringing this concern to our attention and apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!
Lid stopped operating only after a few weeks…
Had this for only a few weeks. Started off well and suddenly the lid stopped opening up and closing all of the way. Waiting for the replacement now. Hopefully it was just an isolated issue and the replacement works as promised.
Response from Nine Stars
Hello,
Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at support@ninestarsusa.freshdesk.com. We would be happy to help answer any questions or concerns you may have.
-Nine Stars Group
Would not buy another one.
I had this trash can two months before the top would not open and close automatically. I contacted the help/support number and left a message because it was still under warranty. They never returned my call.