RCB1R 2nd Edition Voice Remote Pro
Product details
Web ID: 19043158This remote & the earlier version dont last a year
But the other reason of this and it stopped working before a year and this one also stopped working before a year. pieces of crap. Such a waste of money & unlike normal fashion Roku doesn’t help their customers out with resolutions other than saying, buy another one
Customer review from roku.com
Such a disappointment
My 1st generation Voice Pro remote was beginning to fail (after 2 years), so I ordered the 2nd generation model. When it arrived, I was struck by two things. First, it uses a different charge cord than the old one, and as always, I will have to buy a longer, more practical cord. But the most disturbing discovery was that there is no longer a headphone jack. Now I have to purchase wireless earbuds, for which I will have to buy ANOTHER adequately long charge cord, and then find another USB port to plug it into. I swear, what the actual heck is wrong with Roku? My latest Roku player is not nearly as good as the firat one I bought many years ago, and the accessories are becoming more and more useless. Oh yeah, and then there’s this. It would cost me more in money and time to return the remote than to buy wireless earbuds. Thanks for nothing, Roku.
Customer review from roku.com
Please IMPROVE Button Sensitivity
I have had 4 roku remotes in the past that almost all of them had issues with button sensitivity, very frustrating because i don't want to have to use extra pressure for the buttons to go down fully and have to repeatedly repress direction or volume buttons. When you softly slowly press the button down it should still register a 'click' but a lot of these roku remotes you have to press the directional arrows harder than any other remote i've used. Usually it's the bottom arrow that is worse but I have a voice remote pro 2nd gen with issues of having to press to hard on the volume buttons, mute, and directional buttons. It also had a bms battery deffect that would take an hour to reset itself. Roku warranty i asked for a new remote and the new one works perfectly.
Customer review from roku.com
Response from roku.com
Hello! Help is here. If you're experiencing issues with your Roku remote, please try the following steps: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote does not have a pairing button, press and hold the Back and Home buttons for 20 seconds. Next, restart your Roku device, replace or recharge the batteries, and attempt to re-pair your voice remote with your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21306145024535#section-2. Additionally, you can use our Roku remote app for voice control, quick searches, launching apps, and more. If the issue persists, please contact us directly at support.roku.com/contactus. Your feedback is very important to us. We look forward to helping you get back to streaming. Roku Customer Advocate
Remote stopped working after 2 months.
The remote stopped working after 2 months. I plugged it in to USB-C and it started working. I found it to have 85% charge according to the Roku TV it is paired to. A day later it stopped working again. The light on the remote is lit as if a button is being pressed but no amount of plugging it in and unplugging it will make it work again.
Customer review from roku.com
Response from roku.com
Hi Jeff, help is here! If you're having trouble with your Roku remote, try these steps: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote to your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21306145024535#section-2. Additionally, you can also use our Roku remote app for voice control, quick searches, launching apps, and more. If the issue persists, please contact us directly at support.roku.com/contactus. We're here to ensure you enjoy a seamless streaming experience! Roku Customer Advocate
Died in just a few months
Remote died in less than a year, I tried plugging it into the charger and still nothing..
Customer review from roku.com
Response from roku.com
Hello, James. Thanks for your input! If you haven't already, try using a different charging cable. This may help determine whether the charger or the remote is the issue. You may also contact our support team for further assistance. You can contact them here: support.roku.com/contactus. In the meantime, you can use the Roku mobile app, free to download on any Android or iOS phone. Happy Streaming! Roku Customer Advocate
Slow TV Control on LG and Samsung TV
No batteries and back lit? What's not to love? Here is my list. It's slow to respond. More specifically, it's slow with power on and off and volume control of the tv. Both the LG and Samsung show the same issue, but the LG is worse. It doesn't matter if I set it infrared or led. It takes 5 to 10 seconds before the TV volume goes down or up. I still recommend based on the fact that the Samsung is acceptable speed-wise. Resetting the remote yields no speed increases LG 2019 55 inch 4k Roku Soundbar Pro with 4 speakers and subwoofer Samsung 2022 42 inch 4k 4660x Roku
Recommends this product
Customer review from roku.com
Great buttons.
With a microphone button, lost remote finder, and backlit buttons, it is a great remote!
Recommends this product
Customer review from roku.com
Remote is garbage that fails to work every day
I really, really regret getting the Roku battery free remote. It is shoddy garbage. At least once per day it simply stops working. It’s fully charged but simply non-functional. The reset process rarely works. Often I just have to stop watching until the next day
Customer review from roku.com
Response from roku.com
Hi Seamus, this doesn't sound quite right, and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you. Your feedback is very important to us, and we’re eager to assist. Happy Streaming! Roku Customer Advocate