RCB1R 2nd Edition Voice Remote Pro
Product details
Web ID: 19043158Remote is garbage that fails to work every day
I really, really regret getting the Roku battery free remote. It is shoddy garbage. At least once per day it simply stops working. It’s fully charged but simply non-functional. The reset process rarely works. Often I just have to stop watching until the next day
Customer review from roku.com
Response from roku.com
Hi Seamus, this doesn't sound quite right, and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you. Your feedback is very important to us, and we’re eager to assist. Happy Streaming! Roku Customer Advocate
Voice control stopped functioning
We bought this remote just over a year again, and after 2 months, both the hands free voice control and the microphone button stopped working. Wouldn't waste the extra money for the voice control feature. The back lit buttons are nice, but honestly would not spend the extra money again.
Customer review from roku.com
Response from roku.com
Hello! Thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Needs headphone jack
I really appreciate the backlit feature for my bedroom tv, only wish you could include a headphone jack which would make it so much better for those of us in a shared bedroom. I’ll be using two different remotes. Also, hoping you can include numbers like my Xumo has for your next improvement. Overall, I love Roku and have been using since the beginning
Recommends this product
Customer review from roku.com
The best remote love the voice control
I love this remote the voice control is the best feature
Customer review from roku.com
5 Stars for Advertising!!!
I was to replace my remote with an actual Roku brand remote, but they all have the same problem. Below the picture describing the buttons, "App shortcut buttons may vary" and the box picture shows four BLANK app shortcut buttons. So, basically Roku is saying, "Buy our products. Oh, by the way, we cannot tell you what you are going to actually get." So there are four buttons devoted to advertising that the customer may not use. :-(
Customer review from roku.com
Great just drains battery pretty fast
Love the remote I just wish there was a way to disable the backlight on the remote. It seems to help drain the battery. I don't need light in the daytime. The remote seems to last a month or 2 but I guess I can charge it while I'm sleep?
Recommends this product
Customer review from roku.com
Liked it at first
At first I was excited by the light up buttons and its charging capabilities, I’ve not had this a year and now it won’t charge. It won’t turn on, turn off. Nothing just dead. I’ll go back to batteries and blindly clicking buttons in the dark.
Customer review from roku.com
Response from roku.com
Hi Monica, thanks for being a fan! We're sorry that your remote is acting strangely, and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to assist. Thank you! Roku Customer Advocate
Worked great then.... not so much
I bought this version (Remote Pro 2) because it was advertised (at the time I bought it) as a motion-activated backlight. They said you could pick it up and it lights the buttons. It did that very well... until about 8 months into me having it. Now I actually have to press a button for the backlight to work. Kinda hard when the room is dark and I can't see what button I can press that won't disrupt the program. I notice they changed thair advertisements to say "touch-activated" now. That doen't work well in a dark room.
Customer review from roku.com
Response from roku.com
Thanks for sharing your experience, we’re glad to see that our team was able to help get things working again! When working as intended, the buttons will light up automatically as the remote is picked up or moved, no need to press a button, which makes it easy to use in dark rooms! If that ever stops working as expected again, a quick reboot, re-pairing, or recharging of the remote usually does the trick, just as you experienced. We appreciate your feedback and hope you’re now enjoying the remote as intended! Thanks again, and Happy Streaming!