Wireless Bass Subwoofer - Black
Product details
Web ID: 19556608Worthless
Love Roku, but they should be ashamed of selling this product. It does absolutely nothing. I returned mine 30 minutes after installing it. I even went on the TV and updated all of the settings for the best outcome. The outcome is it is a piece of junk no matter what.
Customer review from roku.com
Response from roku.com
Hello there! We appreciate you sharing. This is not the kind of experience that we want you to have with our product. Please note that the Roku Wireless Bass requires either a Roku Streambar SE, Roku TV Wireless Soundbar, or a Roku TV with Roku Wireless Speakers. In the future, if you have issues or questions about the Roku product, contact us at http://support.roku.com/contactus. Happy streaming! Roku Customer Advocate
Stopped working completely
Like a lot of the other reviews here, sub just stopped turning on one day. Of course it isn’t covered by warranty anymore. Will never buy a Roku product again
Customer review from roku.com
Response from roku.com
Hi Matt, thanks for taking a moment to share with us. We have a few suggestions that may help! Have you tried resetting the Roku wireless Bass? It has a reset button on the back. To reset, press the reset button for 5 seconds. After doing the steps, pair it with your Roku TV or Roku Streambar. Go to Settings > Remotes and Devices > Set up a new device. Here's an FAQ article to help you pair the wireless speaker: https://support.roku.com/article/360006911394. If the issue persists, you can contact our support directly at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we're eager to assist. Happy Streaming! Roku Customer Advocate
Love it
Have had it for about a year. No failure. The sound is excellent. Had to turn down the Bass in the settings because it came thru so well. Have used it in two different situations - carpet and hardwood. Worked well in both environments. Planning to buy another to pair with my other Streambar.
Recommends this product
Customer review from roku.com
Just stopped working
Well, I'm glad I took a look at the reviews before buying another slimline subwoofer. I had one that I bought in March of 2023 and it worked great until it didn't work. I called Roku hoping for some help or resolution, but alas, nothing. So, I was going to buy another one, but it appears my problem isn't isolated. Not sure I want to take a chance on another one. Disappointed.
Customer review from roku.com
Response from roku.com
Hello, Jeffre. We’re sorry to hear that you’re having trouble, and we’re always here to help. We see that the call on your previous contact got disconnected. We want to know more about the device's issue so we can help you fix it. Please contact us online at support.roku.com/contactus so that we can assist. In the meantime, Check out this article for detailed steps for troubleshooting: https://support.roku.com/article/360011512814. We hope this helps. Happy Streaming! Roku Customer Advocate
OUT OF BOX FAILURE
Unfortunately I did not unbox and connect until after the 1-year warranty was passed and wouldn't you know it.. fail. No light. Wouldn't connect- All the very helpful people advising me to do all the things I already tried several times- Having the chat session disconnect seven times and having to start anew each time.. no speech to text functionality on the support chat.. horrible. They did send me a 30% discount coupon code, but sheesh.. after reading the reviews I'm thinking I'll just pass on a replacement unit. My Smart Soundbar is just fine. Overall I am a big ROKU fan, but this was a bummer. Open and hook up your gear as soon as it arrives people!
Customer review from roku.com
Died after 10 months
Disgusted...The unit would not even power on after about 10 months. After reading some articles online, it seems to be a common problem with the small circuit board inside the unit. I guess I should've kept my Samsung unit.
Customer review from roku.com
Response from roku.com
Hello Greg, This does not seem to be the kind of experience we strive to offer. We are keen to gain a deeper understanding of the issue and discern the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we can thoroughly assess this matter. We're here to ensure you enjoy a seamless streaming experience! Roku Customer Advocate
Very easy to install, the soundbar subwoofer combo
It definitely was an upgrade from just having the sound from the t.v.. however the bass doesn't get that loud, either when listening to music or watching t.v.. and the soundbar sounds cheap when listening with volume cranked up hi.. I'm actually disappointed and feel I wasted my money and wish I can upgrade to the 10" wireless subwoofer!! That way I'll be able to feel the bass when watching movies and/or jamming out to some music!! Would be awesome for someone from customer service to reach out to me and make things right!!!!!!
Recommends this product
Customer review from roku.com
Response from roku.com
Hi there, thanks for taking a moment to share with us. We have a few suggestions that may help! Have you tried resetting the Roku wireless bass? It has a reset button on the back. To reset, press the reset button for 5 seconds. After doing the steps, pair it with your Roku TV or Roku stream bar. Go to Settings > Remotes and Devices > Set up a new device. Here's an FAQ article to help you pair the wireless speaker: https://support.roku.com/article/360006911394. If the issue persists, you can contact our support directly at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we're eager to assist. Happy Streaming! Roku Customer Advocate
subwoofer suddenly stopped working.
Roku wireless bass subwoofer was working but suddenly stop. There is no power to the subwoofer when plugged in...the power light is not on. The subwoofer is not found. Have un-plugged and re-plugged several times and still not working. Software does not recognize the subwoofer. Please help. also...software is up-to-date.
Customer review from roku.com