DW5183 Focus Iron
Product details
Web ID: 2241819Ratings & Reviews
2 customer images
Worst purchase i ever made
I bought the most expensive model available in my country Mexico following very positive comments from people i know. My iron only worked for a period of one month and then it started leaking water. I took it to store i purchased it from to claim the warranty and they told me that they didn´t have that service and that i should take it to the service center whcih i did. After waiting for a month they wrote me to say that it was ready... i picked it up and to my surprise in only lasted working for an hour and the same issue happened again... the following day took it back to the service center and i called rowenta offices to claim the bad service from the center , they told me that they would handle everything for me and not to worry... i asked if it was possible to have a new iron since i had a valid warranty but they said that they had see every option possible to repair it and if it wasn´t , then they would replace it. from that moment until now, i´ve been waiting and waiting for a month and a half and still i have no answer from them neither to pick mine because its fixed or to get a new iron. IT HAS BEEN THE WORST EXPERIENCE TO GET INVOLVED WITH A VERY BAD COMPANY THAT DOESN´T CARE ABOUT CUSTOMERS SPENDING MONEY FOR THEIR PRODUCTS!!!
Customer review from rowentausa.com
Response from rowentausa.com
Good day. We regret that you have experienced an issue while in use of your Rowenta iron. Please contact Rowenta Consumer Support via https://www.rowenta.com.mx/contacto/
Love this iron
I've had this iron for less than a year now I love it, but it started leaking water one me. This is the second rowenta iron that's done this to me
Recommends this product
Customer review from rowentausa.com
Worst Iron I have ever owned.
I purchased this iron a little over a year ago and it has been horrible. It has the auto off feature. I can be ironing and it will go off and drip water all over the item. I have to wait until it clicks back on. Only stays on for about 3-4 minutes. Very aggravating. Steam only works when it feels like it. I will not purchase another Rowenta Iron.
Customer review from rowentausa.com
Response from rowentausa.com
Hello Diane2, Thank you for your review and for sharing your feedback. Your feedback and satisfaction are very important to us. We are very sorry to learn you are experiencing some difficulties with your iron. We completely understand your concern in this matter. We would like to learn more about your experience and try to assist you further. Please contact our customer service team directly through our website at rowentausa.com/contact or by phone at 1-800-769-3682. We sincerely apologize for your experience, and we look forward to working towards a resolution!
Hard to read water level
The water level is almost impossible to see. I have to get the right angle in the right light, which isn't easy to do.
Customer review from rowentausa.com
Great Steam
I am so happy I bought this. It’s great! Gets wrinkles out of clothing so easy!
Recommends this product
Customer review from rowentausa.com
Love this iron
This is the best iron of my life. We used black and decker and national brands before. And our last iron was Rowenta too. But this iron so far is the best iron for cotton, silk. This iron warms really fast. Only bad thing we cant see when we fill up water tank. And its get empty really quick. They should change the color of the iron. Because of the dark color we cant see how much its fill
Recommends this product
Customer review from rowentausa.com
New iron
I like using the iron but I do not like it that you cannot see the water level. It is very hard to see how full it is. I have to use a flashlight to see where the water level is….
Customer review from rowentausa.com
Response from rowentausa.com
Hello Doloresk, Thank you for your review and sharing your feedback. Your feedback is very important to us. We are happy to hear that you are liking the performance of your iron. However, we will be sure to take your review into consideration for future product developments. We sincerely apologize for the inconvenience!
EXCELLENT ROWENTA PRO
I bought the ROWENTA FOCUS STEAM IRON DW5183 about a month ago. Excellent product
Recommends this product
Customer review from rowentausa.com