AirLIFT Large Spinner, Created for Macy's
Product details
Web ID: 17912001Did not last one trip!
We've had Samsonite luggage for decades and have always been satisfied with its durability and quality. I really wanted to like this bag. Unfortunately it didn't last its first trip, a 5 hour international flight. The zipper ripped and we can't use it again for fear of it breaking completely open in transit. The claim was filed as directed with Samsonite warranty service weeks ago and... nothing! You have to send it in to see if MAYBE it's covered or repaired or tough luck. And we have not heard back, like at all. For a bag of this price it's disappointing.
Response from Samsoniteproductexpert
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Fantastic and Light
I bought this two months ago and have used it four times for various trips. The front pocket provides spacious room for additional storage, and the inside depth allows for a number of packing cubes to fit nicely within the luggage.
Recommends this product
Customer review from samsonite.com
Almost what I needed
Good quality, lightweight but too large.
Recommends this product
Response from Samsoniteproductexpert
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Such a disappointment!
Samsonite AirLIFT Large Spinner I purchased the AirLIFT Large Spinner a few weeks ago. After only one trip (one-way) I found that the exterior covering on a corner had split open. My old luggage of a different brand held up for over 25 years! I thought that Samsonite would be reliable, but I am very disappointed. It was not cheap! Also, this luggage exceeds the airline limit of 62 linear inches, so it cannot be used without risking a large fine.
Response from Samsoniteproductexpert
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
BAGS
I THINK THE UPS DRIVER STOLE THIS ITEM. I NEVAR RECEIVED THIS ITEM. OUT OF THE TWO BAGS I ORDERED I ONLY RECEIVED THE BLUE COLOR BAG. THEY DID NOT DELIVER THE RED BAG OR MY SHAWL. I AM MAD
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
New suitcase
Looks like a great suitcase. Easy to roll and lightweight too.
Recommends this product
Amazing Quality, Smooth Rolling and Spacious
I haven't used it yet, but I can't wait...very nice to look at and should fit a week's worth of travel clothing in it as well as shoes, toiletries, etc. The wheels roll so smoothly, but I hope that they don't get broken off by the luggage handlers at the airport because they aren't underneath the suitcase, but rather protrude from the sides. We shall see. The liquid safety bag included is a nice feature.
Recommends this product
Samsonite AirLIFT Large Spinner Created for Macys
All too often people tend to use surveys such as this as a platform to complain as opposed to offering praise. This was one of those special occasions where I wanted to take the time to indicate what a wonderful experience my wife and I had. The sales representative on 6/04 at 2:00PM within the luggage department at the Manhasset store was extremely helpful. She answered our all questions about the different luggage options, and at the various price points. This individual did so without any sales pressure, and helped us to make the right choice based on the quality of the luggage, and within our budget. She also encouraged us to open a Macy's charge card so that we could save additional money on this purchase. As a result we found our overall buying experience to be very enjoyable. Thank you to the sales representative and to Macy's.
Recommends this product