AirLIFT Medium Spinner, Created for Macy's
Product Details
Web ID: 17911997disappointed
I recently purchased this suitcase, and unfortunately, after using it for the first time, the main zipper stopped working. It opens by itself, and I don't know what to do. I'm disappointed because I expected more durability.
Response from Samsoniteproductexpert
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Outside Pockets/Lite Weight
I haven’t taken this bag on a trip with me yet, but I’m excited to use it. I switched to hard side several years ago and thought I would switch back. I love the outside pockets of soft sided luggage, and it’s a full pound lighter than my hard side bag before I ever pack it. I’ll know more in another month when I take a big trip but for now I’m very happy with this piece. And I love the color!
Recommends this product
It arrives DIRTY
It came with smudges inside and outside of the suitcase. And the wheel seems like it was dragged around before. The pictures were taken right after the luggage unboxed and it is already have signs of use. Disappointed at Macy
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Samsonite AirLIFT Medium Spinner
Thrilled with this purchase. Special Thanks to Colleen in the Luggage Dept on 9th Floor for helping me select this bag!
Airlift medium spinner samsonite suitcase
Love the aqua (cerulean) color (for a female, anyway)--and will stand out on luggage carousel. It's very lightweight, important to me, and a great size for trips of more than a few days. Love it! Shipped fairly quickly too and I was happy to support a retailer like Macy's.
Recommends this product
Wheel broke off on first trip
Wheel broke off on first trip I wanted to love this 25" suitcase, many great things about it, but this was the first Samsonite suitcase I have even owned or used where a wheel broke off on the very first trip. I don't know whether it happened during the airport/flight stage, or one of the train rides or in a cab. But the suitcase wheel didn't survive its first trip (only 7 days- 2 flights, 2 train rides, 4 cabs). I noticed it on the return trip prior to the airport flight home. And it was not an overweight bag, under 50 pounds.
Response from Samsoniteproductexpert
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Wheel broke off on first trip
I wanted to love this 25" suitcase, many great things about it, but this was the first Samsonite suitcase I have even owned or used where a wheel broke off on the very first trip. I don't know whether it happened during the airport/flight stage, or one of the train rides or in a cab. But the suitcase wheel didn't survive its first trip (only 7 days- 2 flights, 2 train rides, 4 cabs). I noticed it getting off the train on the return trip prior to the airport flight home.
Response from Samsoniteproductexpert
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
great features
[This review was collected as part of a promotion.] I am so happy with the purchase, i am always a samsonite fan, because i can trust its durability and nice features.
Recommends this product
Customer review from samsonite.com