Spin Tech 5.0 Hardside Luggage Collection, Created for Macy's
Product details
Web ID: 13456929
This review is from Samsonite Spin Tech 5 25 Check-In Spinner Created for MacysDISAPPOINTED- USED and DAMAGED
I received a used and damaged luggage. The wheels clearly show that this has been used. I understand that your return policy might accept used items without questions but to resell a clearly damaged and used luggage is completely unacceptable.
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
This review is from Samsonite Spin Tech 5 29 Check-In Spinner Created for Macyswrong color I wanted black not arctic Pink
the wrong color is provide in your information please fix this mistake and I will reorder the Black Luggage. please correct this as soon as possible. thank you very much again wrong color I order black.
Response from Samsoniteproductexpert
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
This review is from Samsonite Spin Tech 5 25 Check-In Spinner Created for MacysWhat a mess! 🤬
Terrible experience! We ordered 2 carryon bags and 2 large checked bags on the app. Before we received anything, Macy’s canceled the 2 large bags saying they were no longer available. Instead of receiving a small bag, we received a large bag and it says the small bag is as delivered. Still waiting on the “other” small bag, which has been processing for 10 days. When Macy’s canceled the 2 large bags, we placed an order for 2 different carryons and 2 different large bags. So far, we have received 3 of those 4 bags and after 10 days, we’re not sure if we will ever receive the 4th. What a mess! I’ve had to create a spreadsheet to track items shipped, pending and delivered! 🤬
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
This review is from Samsonite Spin Tech 5 25 Check-In Spinner Created for Macyswheel keeps falling off
I bought a suitcase for trip used it one time the wheel keep popping off and I can’t get any help from customer service from Macy’s or Samsonite. I thought I was paying for quality so I didn’t mind paying the price. Boy was I wrong. It says it has a 10 year warranty, but you can’t get a hold of anybody to get help
Response from Samsoniteproductexpert
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
This review is from Samsonite Spin Tech 5 20 Carry-on Spinner Created for MacysAnother lost customer Macy's!
I’m giving one star because I can’t give zero. I ordered a new Samsonite hard cover spinner, but what I received today was in terrible condition—scratched, dusty, dirty, and clearly used. Great job, Macy's. When you respond with your usual canned reply, remember that this kind of service is why you're losing customers. I’ll be returning this item, and I feel sorry for whoever gets it next.
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
This review is from Samsonite Spin Tech 5 29 Check-In Spinner Created for MacysTrouble
Bought 2 for my son and DIL as gifts. On its first use spinner wheel came apart on 1 of the bags. . Took forever to get any help from Samsonite. Emailed all the info/pic needed. Finally got response- they have no replacement part available. Closest Samsonite repair is an hour and a half away!
Response from Samsoniteproductexpert
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
This review is from Samsonite Spin Tech 5 20 Carry-on Spinner Created for MacysUsed luggage
Was so Dissappointed. Recieved used/returned luggage. C’mon Macy’s i know i bought it on sale but atleast you cleaned it up. Scratches all over!!! Will return
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
This review is from Samsonite Spin Tech 5 29 Check-In Spinner Created for Macyshighly recommend this luggage
excellent quality luggage. beyond happy with my purchase.
Recommends this product