Juniors' Strapless Embellished Ballgown, Created for Macy's
Product Details
Web ID: 5669495Lovely Dress- Awful Customer Service
First, I want to preface this by saying that it’s a lovely dress. It is the service and the delivery that made me rate this purchase with one star. I ordered this dress online after trying it on in store about two and a half weeks before my prom. It came a few days later, and I tried it on immediately because I was so excited. It was perfect and beautiful and I was so happy until I turned around in the mirror and saw that there was a long tear alongside the zipper. This was on a Saturday night, and I decided to go into the store on Monday after work to try to see if I could get it exchanged. Monday came around, and I went into Macys with my big beautiful dress and brought it to the counter. The lady was not very nice to me, and I could hear the condescension in her tone. I am a little over eighteen, if that matters, and I look young for my age. Despite that, she wasn’t taking my issue seriously and she told me that I should take my dress home and “have mommy sew it”. I explained to her that I wanted to exchange it and I would appreciate it if she would check inventory for me. She did so, and let me know that the nearest Macys that had it in stock could get it shipped to me. I was quite happy and told her that would be fine as long as it came for my prom a little under two weeks from that day. She frowned at me and told me that unfortunately, it would be about fifteen business days and scheduled delivery was three days after prom. She then proceeded to let me know that I could pay for express shipping if I wanted it in time. Now, I know that working in retail and talking to customers can be difficult, but I tried my best to be very polite about the entire situation. I asked her if it was possible for Macys to expedite the shipping, since it was their fault that my dress was torn during delivery and she refused. In hindsight, I should have asked to see a manager, but I was embarrassed and felt like she was being very condescending to me. I actually have a few years experience with sewing, and i was able to fix it at home to a point where it shouldn’t be noticeable, but she didn’t know that. I just feel like I wasn’t asking for too much and I don’t understand why she couldn’t work with me at least a little bit. Anyway, I’m going to hesitate for sure in buying a dress from Macys again because I know that customer service is so much better elsewhere.
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Beautiful
I got this dress for my daughter senior prom. She fell in love with it especially since they had her size, it fit like a glove and we saw by chance.
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Wedding dress
The white and gold os beautiful, perfect for a brode to be
Get it, you wont be disappointed!
This is a gorgeous dress in white and gold. I couldn't be happy especially after being disappointed by other dresses ive ordered elsewhere. I love it and am super satisfied.
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Mulitiple concerns
Dress is gorgeous a little too long for my 5’7 daughter. The security tag is still on it. A missing eye hook. No ribbon for the back. Broken shoulder strap. So back to the store it goes. Ordered online.
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Runs very small
Gorgeous dress, but if you have a larger chest, you'll need to go up 2 sizes.
Beautiful but long
We bought the dress in light blue and peach for my granddaughters prom. She is 5’3” 110 lbs, we bought size 7/8. The dress was beautiful and very attractive on her, however the dress is very long, longer in back is okay but the front is way to long for her to walk without stepping on it let alone dancing. But it is a beautiful dress, she loved it.