Down Illusion Pillowtop Mattress Topper, Queen
Product details
Web ID: 11859924Ratings & Reviews
4 customer images
Did not receive item ordered
A comforter was shipped in place of the mattress pad which I had to return
Response from Macy's
Hi Becky,
We're so sorry to hear you received the incorrect item but are glad to hear that you were able to return it. Hopefully, the correct item is on the way already.
Sooo comfortable
It’s so comfortable and has saved me from spending a fortune buying a new mattress.
Recommends this product
Pillow top
Very comfortable and so easy to put on bed
Good loft but it compresses easily
Loses its loft easily. It compresses down very quickly when you lie down on it.
Mattress Topper
I really am pleased with this mattress topper, it makes my beg so cozy and comfortable!
Recommends this product
Quality
Worth the money and very comfortable. Washable and dryable with no problem, does not lose its puffiness.
Recommends this product
Perfect thickness for me
Plenty of stuffing to stay puffy. Just the right amount of thickness unlike many others that are way too thin.
Recommends this product
Mattress pad
No as plush as it looks.
Response from Macy's
Hi Julieka. Thank you for reaching out and sharing your experience, we're sorry to hear your Serta Mattress Topper is not as comfortable as you'd hoped. We make our toppers with freshly poured foam which can take a few days to break in fully. While we understand this may not be ideal, if you are still within your Sleep Trial with Macy's, feel free to reach out to them directly and they can guide you toward a refund so you're not stuck with something you don't love. We hope this helps, let us know if we can assist moving forward!