Serta plush blanket
I just bought it less than 3 months ago and electric cable doesn’t work. No customer service to call I gave 1 start I don’t recommend it.
Response from Macy's
Hi there, thank you for taking the time to review your heated blanket. We are sorry that your product is not performing as intended! What you are describing does not sound normal. We highly recommend reaching out to our licensee partners and filing a warranty claim so you can get some assistance as soon as possible! All of our Heated Mattress Products are manufactured by our licensee, JLA Home. Please contact them directly for product information and warranty assistance at Jlacs@jlahome.com or via phone at 866-456-8852. We hope this helps!
This review is from Serta Electric Plush Blanket, KingHELP!!
I am dissatisfied with blanket. It stretches and slides on my bed. I wish to return.
Response from Macy's
Hi there, thank you so much for taking the time to review your electric blanket, your feedback is very important to us. We are sorry to hear that the blanket is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
This review is from Serta Electric Plush Blanket, KingBest, Cozy Heating Blanket
I love this heating blanket, it's very cozy even on the 1 setting! The setup and controller is very intuitive and easy to use. The timer works perfectly too. This is just what we wanted in a blanket, we're very happy with this.
Recommends this product
Can feel the wires. Controls awkward
So bummed that I could feel the wires in this blanket. The controls are also awkward to use. My last blanket had 30 minute options. This one only has it by the hour. Also, it didn't heat much on low settings. Going back.
Response from Macy's
Hi Jane. Thank you for reaching out and sharing your experience, we're sorry to hear that your new Serta Electric Blanket is not a good fit. We appreciate your feedback, and we encourage you to reach out to Macy's Customer Service Team at 888-822-6229 to see what your return/refund policy entails. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
This review is from Serta Electric Plush Blanket, KingNot delivered!!!
My Serra electric blanket has not been delivered yet.
Response from Macy's
Hi there, thank you for taking the time to provide your feedback about your order. We are sorry to hear it has not delivered. For shipping and delivery updates please reach out to your original retailer who should be able to offer more assistance. We hope this helps!
This review is from Serta Electric Plush Blanket, QueenWarmth
can’t review this as it hasn’t been received!!!!!
Response from Macy's
Hi there, we are sorry to hear that your product has not been received yet. We recommend reaching out to your original purchasing store for updates on the status of your order. We hope this helps!
This review is from Serta Electric Plush Blanket, KingWarm Serta Blanket
This cold snowy weather I had to take Macy’s up on the beautiful sale again! A beautiful treat to give yourself. It’s so soft and warm. I put it on so easy to do. Then the right number for me, that was number six. I loved the beautiful light silver it was perfect with my white comforter. I slept all night. Easy to turn it down or off if you like.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
On average, customers rate the Very lightweight/very heavy of this item as Very lightweight.
Very lightweight/very heavy
Serta Electric King Plush Blanket
Blanket lightweight, feels nice, but one side doesn't heat up. This will be returned
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
On average, customers rate the Very lightweight/very heavy of this item as Very lightweight.
Very lightweight/very heavy