123 reviews
Kathy
30 days ago from Park City Utah
Verified PurchaserYes
Serta Electric King Plush Blanket
Blanket lightweight, feels nice, but one side doesn't heat up. This will be returned
Helpful?
Response from Macy's
Serta Team29 days ago
Hi there, thank you for taking the time to review your heated mattress. We are sorry that your product is not performing as intended! If you would like to keep this product, what you are describing does not sound normal. We highly recommend reaching out to our licensee partners and filing a warranty claim so you can get some assistance as soon as possible! All of our Heated Mattress Products are manufactured by our licensee, JLA Home. Please contact them directly for product information and warranty assistance at Jlacs@jlahome.com or via phone at 866-456-8852. We hope this helps!
Serra
1 month agoSerta plush blanket
I just bought it less than 3 months ago and electric cable doesn’t work. No customer service to call I gave 1 start I don’t recommend it.
Helpful?
Response from Macy's
Serta Team1 month ago
Hi there, thank you for taking the time to review your heated blanket. We are sorry that your product is not performing as intended! What you are describing does not sound normal. We highly recommend reaching out to our licensee partners and filing a warranty claim so you can get some assistance as soon as possible! All of our Heated Mattress Products are manufactured by our licensee, JLA Home. Please contact them directly for product information and warranty assistance at Jlacs@jlahome.com or via phone at 866-456-8852. We hope this helps!
Carolyn Lash
2 months ago from Illinois
Verified PurchaserYes
HELP!!
I am dissatisfied with blanket. It stretches and slides on my bed. I wish to return.
Helpful?
Response from Macy's
Serta Team2 months ago
Hi there, thank you so much for taking the time to review your electric blanket, your feedback is very important to us. We are sorry to hear that the blanket is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
Macy's customer
3 months agoVerified PurchaserYes
Best, Cozy Heating Blanket
I love this heating blanket, it's very cozy even on the 1 setting! The setup and controller is very intuitive and easy to use. The timer works perfectly too. This is just what we wanted in a blanket, we're very happy with this.
Recommends this product
Helpful?
Jane
3 months agoCan feel the wires. Controls awkward
So bummed that I could feel the wires in this blanket. The controls are also awkward to use. My last blanket had 30 minute options. This one only has it by the hour. Also, it didn't heat much on low settings. Going back.
Helpful?
Response from Macy's
Serta Team3 months ago
Hi Jane. Thank you for reaching out and sharing your experience, we're sorry to hear that your new Serta Electric Blanket is not a good fit. We appreciate your feedback, and we encourage you to reach out to Macy's Customer Service Team at 888-822-6229 to see what your return/refund policy entails. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
Macy's customer
3 months agoVerified PurchaserYes
Not delivered!!!
My Serra electric blanket has not been delivered yet.
Helpful?
Response from Macy's
Serta Team3 months ago
Hi there, thank you for taking the time to provide your feedback about your order. We are sorry to hear it has not delivered. For shipping and delivery updates please reach out to your original retailer who should be able to offer more assistance. We hope this helps!
eageleye
3 months ago from California
Verified PurchaserYes
Warmth
can’t review this as it hasn’t been received!!!!!
Helpful?
Response from Macy's
Serta Team3 months ago
Hi there, we are sorry to hear that your product has not been received yet. We recommend reaching out to your original purchasing store for updates on the status of your order. We hope this helps!
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
On average, customers rate the Very lightweight/very heavy of this item as Very heavy.
Very lightweight/very heavy
Lightweight but Noisy Control
This is a lightweight electric blanket, did I leave my duvet cover on top of. My criticism of the blanket would be that, the controls do not stay lit after you’ve turned it on. Therefore, you don’t see whether the blanket is on or at what temperature it is set during the night without clicking the button. The buttons are not silent as previous electric blankets have been. They make a loud click, and if you’re sleeping partner is susceptible to any noise it will wake them up. Otherwise, I like the blanket and the color/a minty green.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
On average, customers rate the Very lightweight/very heavy of this item as Very heavy.
Very lightweight/very heavy
Recommends this product