Power Chill Medium/Firm 2-Pack Pillows, Standard/Queen
Product details
Web ID: 14948337Jumbo pillows
I only received 1 pillow. I called and was given a $14.67 refund for a $59 purchase. I called back to express my dissatisfaction with this outcome, so I asked to speak to a supervisor and the operator hung up on me. I have been a Macy's customer and cardholder for several years and this treatment is unacceptable.
Response from Serta Team
Hi there, we are sorry to hear about what happened to your shipment. We think continuing to work with your original store to try and complete a full return will be the fastest way to a resolution. We hope this helps!
Serta pillows are flat
Awful, flat pillows. Don’t waste your money.
Response from Serta Team
Hi there, we are sorry that the Serta Power Chill Medium/Firm Pack of 2 Pillow Jumbo Bedding did not meet your expectations. Please contact Macy's Customer Service directly since they'll be able to best assist with any questions you have about a return. You can call Macy's at 1-800-289-6229. We hope this information helps!
A solution!!
Holy crap I’ve never tried a cooling pillow that actually works. I have a satin pillowcase on it for face and hair but I could still feel how cool the pillow was. They are fantastic.
Recommends this product
Customer review from keecohome.com
Cool
Got these pillows for replacements. The ones we had were getting worn out, so I saw these and decided to give them a try. Happy I did , they are so comfortable and they keep me cool through my night hot flashes.
Recommends this product
Customer review from keecohome.com
Good Nights Sleep
I recently ordered a pair of Power Chill pillows by Serta. I fluffed the pair of pillows and allowed them to sit a few hours on my bed before inserting in to pillow cases and making my bed. The pillows fluffed up nicely. The exterior material of the pillow is white with a slight sheen. There is a repeated honey comb shaped pattern throughout the material on front and backside of the pillow. While the pattern looks raised, I didn’t really feel it once I added a pillow case. The filling of the pillow is very soft to the touch and rebounds quickly. I’ve used the pair of pillows in my bed and on the couch for several days now. For the first 10 mins or so the pillow really is cool to the touch. When I would flip the pillow over the backside would be cool as well. I would periodically flip them during the night to get the cooler side of the pillow. It’s very refreshing and helped me relax after a long day. The pillow is soft and super comfortable. When I laid down, I could feel the pillow form to the back of my head. My head, neck and shoulders felt supported throughout the night.
Recommends this product
Customer review from keecohome.com
Nice pillows
These serta cool pillows are soft and nice. They are fluffy when you first take them out of the vacuum sealed bags they come in. I left them to air out over night before fully using it. The first night I started using the pillow it held its shape really well, it was soft but still had a bit or firmness which was nice. I didn't really notice the cooling feature though which was a bit disappointing since it's supposed to some form of cooling. But overall it's a very comfortable pillow.
Recommends this product
Customer review from keecohome.com
So cool
I love these Serta Power Chill 2 Pack Pillows. They are the real deal. They are ice cold. I’ve found that the trick to these kinds of pillows is to use them without cases and just wash the whole pillow. At night when I’m feeling warm, I just rotate my pillow or move to the other side of the pillow to get fresh coldness. I definitely sleep much better on these pillows.
Recommends this product
Customer review from keecohome.com
Great pillows!
I got these pillow about a week ago and I am pleasantly surprised with them. They were packed right but fluffed up really great when I opened them. They are cooling, comfortable and soft.
Recommends this product
Customer review from keecohome.com