CarpetXpert with Stainstriker pet deep carpet cleaner, built-in spot & stain cleaner - EX201
Product details
Web ID: 16505883Ratings & Reviews
183 customer images
At first seemed great then leaked fluid everywhere from the electrical housing. Called and messaged shark and can barely even get a response for a warranty claim.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your experience and letting us know about this. We can imagine how disappointing that must have been to have your unit leak, and we’d really like the chance to turn this around for you. Please reach out to us through this link: https://support.sharkninja.com/contact-us, and we’ll work closely with you to get everything sorted quickly. Kind Regards, Shark Clean US.
Love it
Love it
Spits out dirty water
I would give zero stars if I could. I have had four different replacements sent out. I started out with the model below this one. Most recent replacement was this model. And it had the same issue the second time I used it and It is yet again, spitting dirty water out of the motor exhaust vents. I would like to add I only use shark products in it, dump it when it is full(which is very often) I take very good care of my things and I use them correctly according to the manual. Despite this, though, I have had terrible luck with this carpet shampooer. Thankfully, they do have a great warranty but at this point, it’s been a hassle. I have had many shark products and I love them all. This is the first one that I would not recommend and I would never purchase it again.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We’re sorry to hear you’ve experienced issues with your CarpetXpert and needed multiple replacements. This is not the standard we strive for, and it’s certainly not the experience we want for our customers. We will absolutely share your feedback with the relevant teams internally for review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean
Missing ground prong
I was excited to use this was o clean my couch today. I got it all set up to use went to plug it in and discovered the grounding prong is missing from the electrical plug.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Amber 310, Thank you for taking the time to leave a review. We’re deeply unhappy that your CarpetXpert is missing the grounded prong. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our team via phone at 1-855-427-5127, so we can further assist. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean
Don't waste your money
This is by far the worst carpet cleaner we have owned. It is a pain to operate because if you want it to stop spraying cleaning fluid you have to switch it to "quick dry" mode on the body of the cleaner. The capacity of the dirty water reservoir is so small and there is no heat. I also feel that on high pile carpet it does not extract enough of the water. After cleaning and using the quick dry mode I was still able to get a lot of liquid out of the carpet using the hand tools. I am extremely underwhelmed and wish I had stuck with our previous brand.
Customer review from sharkninja.com
Response from sharkninja.com
Hello there, Thank you for taking the time to leave a review. We’re truly sorry to hear that the carpet cleaner didn’t meet your expectations and caused frustration. The concerns you mentioned, including spray control, water tank size, lack of heat, and water extraction, are important, and we appreciate you bringing them to our attention. We’d love the chance to make this right. Please reach out to our support team at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean
Limited Parts Available
Not many parts available for this machine from Shark. Must not be very well supported.
Customer review from sharkninja.com
Response from sharkninja.com
Hello there, Thank you for taking the time to leave a review. Your concerns have been noted, and we’re sorry to hear you’ve had trouble finding parts for your machine. We understand how important support and accessibility are for our customers. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for review. Kind Regards, Shark Clean
Easy to move, Picks debris right up.
After using multiple carpet cleaners I think I finally found the ONE. This cleaner is easy to move, and bring up the stairs behind me. I have a family of 6 so our stairs are a high traffic area. 5th time using this machine and hasn’t let me down yet!
Recommends this product
Customer review from sharkninja.com
Started out great after 6 months it fizzled out.
I have had Shark Carpetxpert with stain striker for a 1yr and a half. At first use it was great then it went downhill after that. Six months after owning it, the Oxy Multiplier no longer distributes anything out , absolutely nothing comes out , the amount I put in the blue bottle is the same amount I pour back in the bottle. The cleaner itself doesn't suck up much water which leaves the carpet slopping wet. I have to put my foot and apply a little pressure to get it to suck anything out. Yesterday I went to use the carpet cleaner and not only is the carpet soaking wet in spots but the carpet doesn't look any cleaner than before. My carpet is less than 4yrs old! Im usually pro shark products but this one so poor that My feelings about shark products is starting to diminish.
Customer review from sharkninja.com
Response from sharkninja.com
Hello there, Thank you for taking the time for leaving a review. We’re disappointed to hear about the issues you’ve had with your CarpetXpert—that’s definitely not the performance we aim to deliver. We understand how frustrating it must be when a product you rely on doesn’t meet expectations over time. The good news is your unit may still be covered under our warranty, and we’d love the chance to make this right. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean