Matrix Self-Emptying Bagless Robot Vacuum RV2310AE
Product details
Web ID: 16160323Robot vacuum
I couldn’t get it to learn my house plan. I redid the floor plan 5 times and moved the room diagram. I gave up. I wish it had 2 brushes not just 1.
Customer review from sharkninja.com
so far so good!
This is our second self emptying vacuum robot from Shark. So far so good! It's smart and gets the job done! our last one was a great quality and worked for a full 5yrs! Hoping to get the same out of this new one.
Recommends this product
Customer review from sharkninja.com
na
this unit is very noisy and does not hold a battery charge past 20 minutes
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that your Shark Robot is having trouble holding a charge. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean
not so hot
I have not been able to use the robot, The battery will not charge. The light is green. When I call the 888 number I get nowhere . The photo will not go thru I called 2 times.. So I am stuck. Fix it, so I can use it.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're sorry to hear about the trouble you’re having with your robot vacuum. We completely understand how frustrating it must be to have a new product that won’t charge, especially after trying to get help by phone without success. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean
The best suction level of all brands!
I absolutely LOVE this robot vacuum. I have had other brands and the suction level on the Shark is far superior to the others (I've tried Eufy and Roomba). The battery life is exceptional. I will admit, I found the mapping set up to be a little more difficult than my former Roomba, but getting it "close" to right is worth the exceptional cleaning level. The Matrix is more quiet than the other robots as well. Run, don't walk to get this or another Shark Robot Vacuum!
Recommends this product
Customer review from sharkninja.com
No room selection on schedule feature
The app does not allow me to select certain rooms for a schedule. The schedule feature only allows you to schedule the entire house or nothing, unless you want to set ‘no go’ rooms, which isn’t something I want to alter every day. My map is set, my rooms are labeled, so this simple feature should be there. I would do the entire house, but the battery won’t last and it has to go back and re-charge for 3 hours. I’m not happy with the purchase and may return it.
Customer review from sharkninja.com
Response from sharkninja.com
Hello Colleen, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark Matrix Self-Empty Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Kind regards, Shark Clean
TBD
So far, it's doing its job- that being said, this is the second replacement robot I've recieved. I got the original for Christmas. I got the first replacement the end of February, and now this one. Ask me how it's doing at the end of August.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Shark Matrix Self-Empty Robot Vacuum. We will absolutely share the feedback you’ve provided with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean
It was great- when it worked
I wanted to love this vacuum- and I did- when it worked. It stopped working the first time, within 3 months of purchase and my replacement never really worked right. Once again- it has lost the map and won’t come off the base. So basically it’s just a decoration now
Customer review from sharkninja.com
Response from sharkninja.com
Hello Jamie, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Matrix Self-Empty Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean