Matrix Self-Emptying Bagless Robot Vacuum RV2310AE
Product details
Web ID: 16160323Ratings & Reviews
91 customer images
Don’t waste your money
Piece of crap don’t work worth a crap. And that’s being nice
Customer review from sharkninja.com
Brush roller sucks brush not stiff enough
Brush, roller socks, barely picks up, fluffy dog hair off of carpet. It will go over the fluffy dog hair, three or four times and it will still be on the carpet. Vacuum is great app is great. Roller and suction sucks.They need to improve on the stiffness of the brush and suction
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We’re disappointed to hear about your experience with our Robot. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean
not compatible with google home assistant
I bought this to work with my google home assistant for voice command. a firmware update was pushed down and now google home does not see the vacuum. this is still unresolved 2 months and counting. it appears there is no sense of urgancy to correct. highly disappointed and would not re-purchase Read the reviews on line before buying https://www.googlenestcommunity.com/t5/Home-Automation/Shark-vac-not-connecting-to-Google-Home-app/m-p/747605#:~:text=Shark%20royally%20screwed%20up%20this,just%20changed%20to%20SharkNinja.com.
Customer review from sharkninja.com
Response from sharkninja.com
Hello there, Thank you for taking the time to leave a review. We're disappointed to hear about the connectivity issue with Google Home after the firmware update and the delay in resolving this. We understand how frustrating this can be, especially when you purchased the product for voice command functionality. Please know that your feedback is very important to us, and we’ll share it with our product and engineering teams for review as they work on improving compatibility. If you haven’t already, please reach out to our support team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean
Very unhappy
Very unhappy with my Matrix. Even with max suction it doesn't pick up a small bit of cat hair let alone get down deep into the carpet. The brush doesn't come past the vacuum body so not surprised that it doesn't pick up anything.
Customer review from sharkninja.com
Response from sharkninja.com
Hello there, Thank you for taking the time to leave a review. We're disappointed to hear that your Matrix hasn’t performed as expected. We understand how disappointing it can be when a product doesn’t meet your needs—especially when it comes to pet hair. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean
Great for double-coat dog!
Replaced old robot of another vendor and have been using for several weeks on hardwood floors and area rugs. Really like the option of “matrix” cleaning when I want an area cleaned twice. However, regular cleaning mode and normal (vs max) suction level clean well particularly given my double-coat dog. It’s nice to have these options.
Customer review from sharkninja.com
Need more time!
The jury is still out. My old shark robot has two brush feet and seemed to pick up more stuff! From emptying, it doesn’t appear that this robot is picking up hair.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your thoughts on the Matrix Self-Empty Robot Vacuum. We’re glad to hear you’ve had a positive experience with your previous Shark robot, and we’re sorry to hear this model isn’t meeting your expectations when it comes to hair pickup. Your feedback is important, and we’d love the opportunity to help troubleshoot or explore ways to improve performance. Sometimes small adjustments in settings or placement can make a big difference. Please reach out to our team by phone at 1-888-228-5531. We’d be happy to look into this for you and help ensure your robot is working at its best. Warm regards, Shark Clean US
Focus on tech, not enough focus on functionality
I bought a shark years ago when they came out, worked great, easy to troubleshoot and very long lasting. This version has been nothing but issues. Sub par suction, doesn’t detect dirt well, and now currently will not charge, I have had this less than a year and do not have carpet. I also have this set up in a space of about 700 square feet so the bar is pretty low. I would not recommend this product at all and next time will be buying something else.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Ashley, Thank you for sharing your experience. We’re truly disappointed to hear that your Matrix Self-Empty Robot Vacuum hasn’t lived up to the Shark standard you’ve come to trust. The issues you mentioned with suction, dirt detection, and charging are definitely not what we want for our customers. We’d love the opportunity to troubleshoot this with you and explore options to make it right. Please reach out to our Customer Care team at 1-888-228-5531 so we can assist you directly. Your feedback is incredibly valuable and helps us improve our products and service. Warm regards, Shark Clean US
Nice & quiet
I love it! It is so quiet too. I don’t have to turn up my tv volume. Been using it for a little over a week now & have not seen anything it missed. So it’s doing very well.
Customer review from sharkninja.com