POWERDETECT Upright Vacuum with DuoClean Detect Technology and Self-Cleaning Brushroll, AZ4002
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Product details
Web ID: 19014830283 reviews
Not thrilled
Had this roughly 2 months they head already burned up. This seems to be a common occurrence with shark products. I have yet to have a vacuum from shark that has lasted more than a couple of months.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear about the difficulties you've faced with your Shark POWERDETECT. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Our hours of Operation: Monday-Friday 9am - 9pm EST | Saturday 9am - 6pm EST. Kind regards, Shark Clean
Shocking How Much Dirt it Picks Up
The best upright i have ever had due to powerful motor which pulls dust, dirt anc let hair up into bin. Uses cyclonic type lower like Dyson but much more powerful than Dyson. I have owned Dyson several times. Particularly great on thick carpet and has smaller roller in head to pick up on hard floors. Shocking to see how much it picks up. In detect cycle it tells you when carpet is clean. Must read manual and watch a few videos Shark sends you to get most out of product.
Customer review from sharkninja.com
Not for thick carpet
This vacuum has lots of great attachments, seems well made, easy to assemble and has great suction. HOWEVER, oing forward on thick carpet is fine, it's very self-propelled, but when you try to pull the vacuum back towards you it feels like it weighs 400 lb. It's not the weight, it's the spinning beater bar and the suction that makes it incredibly difficult to use on thick carpet. Had I known that, had I tested it in advance on thick carpet, I would not have bought it. If I were only using it on very thin Berber carpet or more like thin commercial carpet, probably.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Kelly D, Thank you for taking the time to leave a review and share your experience. We’re glad you found the vacuum’s attachments, assembly, and suction power impressive, but we’re sorry to hear it’s been difficult to use on thick carpet due to the strong suction and brush roll. Your feedback is important to us. If you haven’t already, you might try adjusting the height setting (if available) or reducing suction for thick carpets, as this can sometimes help. If you need further assistance, please don’t hesitate to contact our Customer Care team at 1-855-427-5127. Hours of Operation: Monday–Friday 9am–9pm EST | Saturday 9am–6pm EST. Kind regards, Shark Home US
head light flaw
Got a new one and the 2 head lights kept flickering on and off, was sent another base, same problem. was told to "cut the cord' and they would send me another brand new one, got it...same problem. Tired of dealing with it now, will just use as is. Pretty pricey for 3 of them having the same problem.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Mack, Thank you for taking the time to share your experience. We’re truly sorry for the ongoing issues you’ve encountered, even after multiple replacements. We understand how disappointing this must be, especially given your investment. Please know that we will pass your feedback along to our team for review. If you’d like further assistance or wish to discuss this matter in more detail, please don’t hesitate to reach out to us at 1-855-427-5127. Hours of Operation: Monday–Friday 9am–9pm EST | Saturday 9am–6pm EST. Kind regards, Shark Home US
Product quality.
My third Powerdetect, two are replacement units. Wires are very stiff and kink and break. replacement took 2 weeks to receive. Vacuum is quite heavy but does work well.
Customer review from sharkninja.com
Junk
I had this vacuum for four months. The gears are grinding when I pull backwards on it after spending 45 minutes on the phone with them to detect troubles, which I knew I wouldn’t be able to but I did what they asked, also the upholstery tool where you connected to the hose on the toilet itself. It’s all cracking after using a few times I’d say maybe 10 and they want me to pay to ship it back. I don’t think so. I’ll return it to the store and find a different product to buy. It does suck good yet I guess that is a plus
Customer review from sharkninja.com
Response from sharkninja.com
Hi Chris3kids, Thank you for taking the time to leave a review. We're very sorry to hear about the issues you've experienced with your vacuum and the frustration during the troubleshooting process. We understand how disappointing it is when a product doesn’t perform as expected, especially after only a few months of use. While our warranty does cover replacement parts, it does not include shipping costs unless you're enrolled in our VIP Warranty program. We appreciate your feedback and will be sure to share it with our team to help improve future customer experiences. Kind regards, Shark Clean US
Don’t buy!
Wish I would have read the reviews before I purchased. I loved my old shark vacuum, it lasted 10 years! This one is super heavy. It over suctions and I can’t use it on my large rugs. It sucks them up and stops working. After one full house vacuum, it already appears clogged towards the top of the unit but I don’t even know how I’d get that out. Doesn’t appear to be reachable. All the parts were mailed separately in 6 boxes! Not sure how I’d even attempt to return. I feel like I threw my money away. DON’T BUY THIS VACUUM!!
Customer review from sharkninja.com
Response from sharkninja.com
Hi Britbrit, Thank you for taking the time to leave a review. We're truly sorry to hear that your experience with your new vacuum hasn’t met expectations, especially after having such a positive experience with your previous one. We understand how frustrating it can be when a vacuum feels too heavy or doesn’t perform well on certain surfaces. The suction strength and clogging concerns you mentioned are important, and we’d love to help troubleshoot and improve your experience. Please reach out to our Customer Support team at 1-855-427-5127, available Monday to Friday from 9am to 9pm EST and Saturday from 9am to 6pm EST. We're here to help and appreciate your feedback, it helps us continue to improve.
Power Swich broke after 8 months
I havent even had it a year and the power switch is broken. Vacuum goes on at plug in and wont turn off anymore with switch. Has great power and suction and cleans dirt out of rugs you didnt know was there deep down, so I gave it 2☆. Switch failure prompted me to give this a poor rating
Customer review from sharkninja.com
Response from sharkninja.com
Hi Donna, Thank you for your review. We're glad to hear the vacuum’s power and deep-cleaning performance impressed you, but we’re sorry to hear about the issue with the power switch. We looked into this further and were happy to see that you contacted us to get it resolved. If you need any additional support, feel free to reach out to us at 1 855 427 5127. Our team is available Monday to Friday from 9 AM to 9 PM EST and Saturday from 9 AM to 6 PM EST. We are always here to help.