SharkPOWERDETECT Upright Vacuum with DuoClean Detect Technology and Self-Cleaning Brushroll, AZ4002
Limited-Time Special
$399.99 (33% off)$599.99
Offers & perks
Earn $30 Star Money
See more offers
Product details
Web ID: 19014830357 reviews
samh8
14 days ago from Augusta, KS
Terrible design for buttons on handle
I have had this vacuum for several years now. It is a great vacuum and has powerful suction. The reason forbthe 3 stars is the touch buttons on the handle sucks! If your hand barely touches one it changes the setting. I have to constantly keep changing it back to where it needs to be. Its worse when you clean a vehicle. And the hose is to short and stiff. Im fed up with it and now looking for a new vacuum.
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja13 days ago
Hi Sam, Thank you for taking the time to leave a review. We’re truly disappointed to hear about the frustration caused by the sensitivity of the buttons on your PowerDetect and the length of the cord. That’s not the experience we want for our customers, and we appreciate you sharing this feedback. We’ll be passing it along to our team to help improve future products. However, we're glad to hear that you’re pleased with the Shark’s suction. Kind regards, Shark Clean
mountain
15 days agoPops Breakers
I bought this about a month ago and the suction is great; However, it pops breakers all over the house. I can only use it in a couple of areas. I previously had a Shark vacuum that was not a Powerdetect and never had any issues. The first troubleshooting item is about this problem, so it’s obviously an issue.
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja13 days ago
Hello, Thank you for sharing your feedback with us. We’re happy to hear that the suction has been great, but we’re very sorry to learn that your vacuum is tripping breakers in your home. That’s certainly not the experience we want for you. Since you mentioned that your previous Shark vacuum didn’t have this issue, we’d really like the opportunity to troubleshoot this further and determine what might be causing the breaker trips. Please reach out to our support team through our official Shark page so we can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Shark Clean
mrstfuss
17 days agoNot for pet hair!
This vacuum is no where as good as my Shark navigator was! I purchased this one and gave my navigator to my niece and it still sucks up hair just like it did when it was new! Im so disappointed in this one and had it a little over a year and I hate it . I could have purchased 2 navigators for the price of this one! We have a Australian Shepherd and she sheds terrible and this vacuum does not pick up the hair like my navigator did. If you are looking for a good vacuum and have pets dont waste your money on this one, definitely get the navigator! I have had 2 navigators and this vacuum in 20 years and 3 dogs that shed a lot. Im going to purchase the navigator again!
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja16 days ago
Hi there, We’re truly sorry to hear how disappointed you’ve been with your PowerDetect Upright, especially after having such great long‑term performance from your Navigator. We know how important it is to have a vacuum that can keep up with heavy shedding, and Australian Shepherds definitely put any vacuum to the test. It’s clear how much trust you’ve had in Shark over the years, and we understand how frustrating it feels when a newer model doesn’t meet the standards you were used to. Your feedback is incredibly valuable, and we appreciate you being honest about how this has affected your cleaning routine. We’d really like to take a closer look and see how we can help. Please feel free to reach out to us directly here: https://support.sharkninja.com/contact-us Sincerely, Shark Clean
terrible cord
18 days ago from New York
Great vacuum, horrible power cord
The vacuum itself is great. Powerful, nice control. The problem with the vaccum is the power cord. It is stiff and hard to use. It gets caught on furniture. it's heavy and quite frankly makes me want to return the vacuum its so bad. This is not my first shark vacuum. Why did you have to change the cord?
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja18 days ago
Hi there, Thank you for taking the time to share your feedback with us. We’re glad to hear your PowerDetect Upright Vacuum is delivering the strong suction and control you expect from Shark. We’re truly sorry to hear the power cord hasn’t met your expectations. A cord that feels stiff or difficult to manage can absolutely affect the overall experience, and we understand how frustrating that can be, especially since you’ve used our vacuums before. Your feedback is incredibly valuable to us, and we appreciate you pointing this out. We’d love to take a closer look and help improve your experience however we can. Our team is always here to assist at https://support.sharkninja.com/contact-us. Sincerely, Shark Clean
DoreenSue
18 days agoWorst Vacuum ever
I have always lived Shark vacuums, until I got this one. I absolutely HATE it, as does my husband! It is so much work, heavy to move, constantly going on and off, not good on rugs, rolls up the pet hair,etc. etc. I would not recruit for anyone! It is definitely a piece of crap!! Worst vacuum I have ever had in my life!
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja18 days ago
Hi Doreen, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your PowerDetect Upright Vacuum hasn’t met your expectations. We understand how frustrating it can be when a vacuum feels heavy, difficult to maneuver, or struggles on rugs and with pet hair, especially when you’ve had positive experiences with our vacuums in the past. Your feedback is important to us, and we appreciate you letting us know what hasn’t worked for you. We want to help turn this experience around and take a closer look at what you’re encountering with the on‑and‑off issue and performance concerns. Our team is always here to assist at https://support.sharkninja.com/contact-us. Sincerely, Shark Clean
Sunshinelove80
20 days agoThink again
I just got this used it today & the handle comes out while vacuuming, annoying
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja19 days ago
Hi there, Thank you for taking the time to share your experience with the POWERDETECT upright vacuum. We’re sorry to hear that the handle is coming out while you’re vacuuming, that’s definitely not the experience we want for our customers, and it shouldn’t be happening. We’d really like the opportunity to take a closer look and help get this resolved for you. Please reach out to us through our support page at https://support.sharkninja.com/contact-us so we can assist you further. Sincerely, Shark Clean
AD76
23 days ago from Wisconsin
Too heavy for anyone and not the best Shark!
We bought this a few months ago. I’ve used it 3 times. First, it’s too heavy for the regular person and especially those with light disabilities!!! Then add in the hard suction 1.) it makes it harder to push and pull back 2.) I worry my carpet is being loosened or damaged by the heavy suction and 3.) Due to the roller not have enough air space between it and the unit, it won’t pick things up very good and sometimes the tube gets clogged. The tank storage area is actually only 1/3 old the area of the take making it harder to clean all pet hair out AND fills up too quickly. When the tank fills the red light comes on the bottom and you have to clean it out too often BUT mine must have a defect bc the tank might have a little amount of dust and hair in it and red light cones on at times anyway and it automatically stops working. ALSO I cannot do my household rugs bc even the rug button / suction sucks up my rug while vacuuming. This Vacuum is not Shark worthy and we’ve own two of the purple lightweight uprights in past and they worked great and we will be looking to return this model for the ones like we’ve owned before.
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja23 days ago
Hi there, Thank you so much for taking the time to share your review with us. We’re deeply saddened to hear that your Shark vacuum feels too heavy, the suction is difficult to manage, and it’s making it challenging to push, pull, and clean your household rugs. We understand how frustrating this experience must be, and we want you to know that your comfort and satisfaction are incredibly important to us. We’ll be sure to pass along your feedback about the weight, suction strength, dust cup size, and difficulty removing pet hair to our internal teams, so they can continue improving our products. In the meantime, we recommend reviewing the self-help guide linked below for steps that may help resolve the issues you’re experiencing: https://support.sharkninja.com/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca. If the problem continues after trying the suggestions in the guide, please follow the instructions at the end to get in touch with our support team. We’ll be more than happy to assist you further. Kind regards, Shark Clean.
Never going back to the “other” guy
I was a creature of habit and once I found something that worked I stayed with it and that was me and another popular vacuum. I also became a loyal ninja consumer once I bought my first blender about 17 years ago. I did dabble with shark when the steam cleaner came out, I still own, and use, the handheld purple one from years ago. But this is my first experience with shark vacuum cleaner and I can’t believe I waited so long! All of the features go beyond what I thought I needed, until this vacuum showed me I definitely did need! 1. The lights in the front showed every hair my furry friends leave on the hardwood floors. 2. My lower back didn’t hurt after using this vacuum, I didn’t have to twist and pull to get it to go the way I wanted, unlike the ball that ruined another brand. 3. Let me tell you about the odor neutralizer, WOW!! Even the cleanest dogs leave a “dog” smell in your vacuum and blow it back at you as you clean. Not with this vacuum, my home smells so fresh after vacuuming! 4. On the hardwood floors I loved how well it picked up the gritty bits my dogs bring in without spitting it back out at me 5. No bending over to switch from carpet to hardwood floors, this smart one knows what to do 6. The attachments are great and the best part is the lift off, no more carrying a heavy vacuum up the stairs 7. If you use attachments without liftoff I didn’t have the vacuum follow closely and trip me up, the hose is much more flexible but not flimsy by any measure! I know there are more things that I’m missing for right now but I think everyone should know I’m giving this vacuum 5 stars! Other brands, I think, have become complacent and just moved on from their vacuum once they perfected it. Not shark, they perfected and made it so amazing. They truly were listening to their customers and went above and beyond!
Recommends this product
Customer review from sharkninja.com