POWERDETECT Upright Vacuum with DuoClean Detect Technology and Self-Cleaning Brushroll, AZ4002
Product details
Web ID: 19014830Ratings & Reviews
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Great vacuum, attachments fall off though
This is the second shark vacuum I've owned and although I love them and would never switch brands, both drive me crazy how the attachments keep falling off while I'm trying to vacuum. I end up just leaving them off and eventually losing them. It seems like it would be such an easy fix. Make them snap in place or velcro or magnets anything besides the current design!
Recommends this product
Customer review from sharkninja.com
Great on Carpet and Hardwood Floors
Great on wall to wall carpet and hardwood floors. Difficult to run on thin throw rugs like Ruggables. It is so satisfying to see the dirt that this vacuum picks up. The cord, although plenty long enough is horrible. It is so stiff and is kinked, not soft and flexible like competing brands. Because it is so stiff and kinked, it tangles and gets hung up around corner walls and furniture. I even trip on it. Shark needs to address this problem.
Customer review from sharkninja.com
Great Vacuum!
I’m a vacuum cleaner enthusiast. So much so that I always visit the vacuum section in any department store. And I we love this machine. If it did any better it would vacuum the stains right out of the carpet. And sometimes after I finish cleaning with it. I swear it has done just that. Now that we own this. Me and my husband fight over who gets to vacuum the house. Because we love this product so much!
Customer review from sharkninja.com
No doubt about the cleaning ability of this beast
Have had for a month and all I can say is this thing is a beast. First use and I thought my carpet was clean till I saw what this was pulling up. The suction is amazing. Now back to it being a beast. It’s heavy and not easy to maneuver. This is not for the weak or elderly. It’s a workout with every use. But clean carpets and hardwood floors is what you’ll get. The hose has almost no stretch when you detach the tank, but maybe with time it’ll not be so cumbersome to use.
Recommends this product
Customer review from sharkninja.com
low quality cord and not good detect feature
I don't think the detect feature works well. When I'm vacuuming on high pile carpets, it doesn't move to that level, but keeps it at low pile carpet. Plus the cord is very rigid and not easy to work with.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your feedback. We understand how frustrating it can be when the detect feature doesn’t adjust as expected and the cord feels difficult to manage. This is not the experience we want for our customers. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: https://support.sharkninja.com/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca?redirect=false. If the steps are unsuccessful, please follow the directions provided at the end of the guide. Kind Regards, Shark Clean US.
The Shark PowerDetect — A Domestic Thriller
This vacuum is the best thing I own, and I’m genuinely concerned by how much I enjoy using it. It has the aggressive, "move-over-or-die" energy of a lifted Dodge Ram—the headlights are so unnecessarily bright they don’t just find dust; they expose the sins of the previous homeowners. The Auto-Detect feature is pure dopamine. The second it hears a crumb, it revs its engine like it’s at a drag strip, and I’ve never felt more powerful. The only downside? It fills up after exactly one room. It is both incredibly satisfying and deeply insulting to realize I’ve been living in a literal dirt pit this whole time. I’m currently averaging three trips to the trash can per floor, and honestly? I’m not even mad. Buy this if you want to be blinded by LEDs and humbled by your own carpet.
Recommends this product
Customer review from sharkninja.com
Just stop working
I bought this earlier this year and I went to use it and its like there is no power going to it but I checked and it is plugged in, If this has happen to anybody please tell me how to fix this. I paid alot for this
Recommends this product
Customer review from sharkninja.com
Response from sharkninja.com
Hi Lee, Thank you for sharing this with us. We understand how concerning it is when your unit doesn’t power on, especially after investing in it. This can sometimes happen if there’s a loose connection within the unit. Please follow the self-help steps provided https://support.sharkninja.com/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-My-Vacuum-Wont-Turn-On?redirect=false to troubleshoot and resolve the issue. If the problem persists after completing these steps, please contact us at https://support.sharkninja.com/contact-us. We appreciate your feedback and want to ensure you get the best experience with your product. Kind Regards, Shark Clean US.
WORST VACUUM EVER
tPurchased Oct 2025. Constant problems. Will turn completely off after about 5 min run time. The selection buttons on handle does not go to the right settings. Now is vibrating so it's chugging across carpet. Has no suction. The vacuum has been the WORST vacuum I've ever used. And I've been a shark owner for over 20 years. And their website has no chat features or phone number. I really feel like I've been taken advantage of by a dishonest business.
Customer review from sharkninja.com
Response from sharkninja.com
Hello there, Thank you for taking the time to leave a review on the POWERDETECT. We’re so sorry to hear about your experience with your vacuum and understand how frustrating this must be. According to our records, we see that your case has been addressed by our support team. Please rest assured that we’re working to get your package out as soon as possible. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us. Thank you for your patience and understanding as we work to make this right. Kind regards, Shark Clean US