Steam Pickup 3-in-1 Hard Floor Power Mop, SD201
Product details
Web ID: 19014832Don't waste your money. Find something else that actually cleans
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to leave a review. We're really unhappy you’re experiencing cleaning issues with your steam mop, and we'd like to help. We understand how frustrating this must be, and we want to make things right. In the meantime, please refer to our self-help guide linked below for troubleshooting steps that may resolve the issue: https://support.sharkninja.com/article/SD200-Series-Shark-Steam-Pickup-3-in-1-Hard-Floor-Cleaner-Troubleshooting-Guide?redirect=false If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.
Impressive little machine
The whole main floor of our house is LVP flooring, and it hadn't had a good wall-to-wall cleaning since we moved in. My wife wanted me to buy a mop but I didn't think that would be the best method, so I borrowed my son's steam pickup to give that a try. WOW, the floors look like new again. I went out the next day and bought my own steam pickup. It's very easy to use and clean and I cleaned over 1400 square feet in about 2 hours.
Recommends this product
Customer review from sharkninja.com
Great intention, flawed design
Overall, is a good tool for cleaning the floors; unfortunately, I’m not sure I would use it consistently. I would love to have a Shark tool that I can use as a triple tool separately without having to maneuver over one of the functions (vacuum brush portion) to clean the floors. 3-in-1 is a bit of a stretch in my opinion. This is my experience and I would love to support the shark team providing useful feedback for their engineering design team because this was my literal Christmas gift to myself after buying my first house. I’m disappointed though and expected excellence as I always do with their tools! This is my review regarding the tool with my feedback of things It could work better for me as a customer. The on/off button should be on top next to the handles and start with a button. Not start heating up to the lowest level automatically when you connect the cord. The steam function should start with a button too in handle as well. Not when the head is tilted. The brush motion makes the steam mop move automatically due the brush motion, so the only way the steam mop functions really work is when you hold steady the handle and do not let the head tilt. The handle should be longer following the length of a regular mop, not the current size with this design. The steam mop function only works as a mop to cover about 18” at most at a time. The current handles makes people over 5’5’ to bend to get the steam function to work on stubborn marks. I understand the instructions but honestly such a great tool should be considered for more than just cleaning immediate spills.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to leave a review on the Shark Steam Pickup. We truly appreciate your input and evaluation of our Steam Pickup, especially your suggestions regarding accessibility options on the handle and your thoughts on the wand length. Your feedback is invaluable in helping us create a more comfortable experience for our customers. Please know that we truly value your insights and will share them with our team. If you need any further assistance, feel free to reach out to us through our support page here: https://support.sharkninja.com/contact-us. Kind regards Shark Clean US
Unbelievable
I’m going to let photos do the talking. My art studio is a bit of a mess. I bought this vac to see if the floors could be saved. Well I’d call it a miracle.!
Customer review from sharkninja.com
Easy to use
Love it. Needed something that was easy to clean and maintain. Something that did the work of sweeping and mopping together.
Recommends this product
Customer review from sharkninja.com
Okay, but not what I hoped.
I have had this since the end of July, and I am frustrated by the stark difference between its claims and the actual results. I don't believe it gives as good a result as my previous Shark steam mop, and I have gotten to the stage i just use a mop and bucket. I was tossing up between this one and the hydrovac, but unfortunately, cost is always a big part of the decision-making. This is the first Shark product I have been disappointed in.
Customer review from Shark Ninja ANZ
Terrible
This product absolutely sucks! It does a good job picking the stuff off the floor but does a terrible job cleaning the floors with the steam and it takes for ever for it to even get something off the floor it’s slow. Not worth the money!!
Customer review from sharkninja.com
Response from sharkninja.com
Hi Melanie, Thank you for sharing your experience. We understand how frustrating it is when the steam cleaning doesn’t meet expectations and feels slow, even if the vacuuming performance is good. Your feedback is important and will be passed along to the relevant teams for review. Kind Regards, Shark Clean US.
No recomiendo
Deja el piso muy rayado y pañoso. No me gusta nada además es muy laborioso el cable
Customer review from sharkninja.com
Response from sharkninja.com
Hola, Gracias por tomarse el tiempo para dejar una reseña. Este no es nuestro estándar habitual y reconocemos lo frustrante que debe ser. Le pedimos disculpas por esta experiencia. Parece que hay algo inusual con su unidad y nos gustaría hablarlo con usted. Por favor, comuníquese con nuestro equipo por teléfono al 1-855-427-5127; con gusto lo revisaremos. Están disponibles de lunes a viernes, de 9:00 a. m. a 9:00 p. m., hora del este, y los sábados, de 9:00 a. m. a 6:00 p. m. Esperamos su llamada. Saludos cordiales, Shark Clean US