Vertex Upright Vacuum
Product details
Web ID: 14333622Ratings & Reviews
101 customer images
Brought it a month ago and happy that i did ,works above and beyond
Recommends this product
Customer review from sharkninja.com
Great Suction and cleaning area!
We have had this for 2+ years and this still works great! We used to have a Dyson and it broke WITHIN A MONTH. We decided to go with the Shark Stratos and omg, we tried using it with dirt the Dyson left and it picked it up without hassle. We love this so hopefully it stays working for a long time!
Recommends this product
Customer review from sharkninja.com
Great for pets!
We have had this vacuum for 1.5 years, and still love it as much as the day I got it. It's sturdy, super powerful, and leaves our house feeling clean. Its a great vacuum for families with pets! The odor neutralizer works well, and it does a fantastic job picking up all the dog hair! We love this so much, we bout the little mess/master wet/dry vacuum too (which is also amazing!)
Recommends this product
Customer review from sharkninja.com
Power fins are cheap and dog hair gets stuck
The power fins aren’t lasting. They are ripping and tearing away so the brushing action isn’t sweeping up the dog hair to be sucked up. Dog hair also gets stuck in the front brush roller so mid way through my main floor I have to stop and unclog the front. I looked for a replacement vacuum head and got on the email list for a new one as they were out of stock, but now they are no longer available I see. I’ll be going back to the traditional brush rollers for our carpets instead of the power fins.
Customer review from sharkninja.com
Vacuum
I love all of their products !! The vacuum is amazing
Customer review from sharkninja.com
Poor design vacuum
Was a great vacuum but the front fiber roller keeps stripping out. I have been thru 4 replacements in the past month. Terrible design as hair gets trapped under the roller, at first I thought was the reason for the problem but as I have gone thru rollers I’ve seen this isn’t the problem
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your experience with the Stratos DuoClean. We’re glad to hear it started off strong, but we’re truly sorry to learn about the repeated issues with the softroller. That’s definitely not the durability we aim to deliver, and we understand how frustrating it must be to go through multiple replacements in such a short time. Hair buildup can sometimes cause strain, but based on your experience, it sounds like there may be a deeper issue at play. We’d love the opportunity to look into this further and help find a solution. Please reach out to our team by phone at 1-855-427-5127, we’d be happy to assist and explore options to get your vacuum working as it should. Your feedback is important to us, and we’re here to support you. Warm regards, Shark Clean US
Shark is the best of the best!
We got one around a year or two ago, it had a defect and they sent us a brand new one. The attachments make it easy to clean under appliances, hard to reach places without bending over or having to use a chair or anything
Recommends this product
Customer review from sharkninja.com
Where’s the light in the wand?
I am devastated that there is no light on the wand. That’s what made me actually look forward to vacuuming with my old shark. The light on the head doesn’t shine as far as my old one did. Honestly, why take away the standout feature? Otherwise a good vacuum
Recommends this product
Customer review from sharkninja.com