50 inch X85K 4K HDR LED Google TV
Product details
Web ID: 15293526Dead pixel 6 months after warranty expires
Expensive 75” TV and I got a dead pixel (black dot) in middle of screen just 6 months after warranty expired. I will not be wasting money on any more Sony TV’s. Cheaper to replace than repair it.
Customer review from sony.com
Response from sony.com
Hi there, Thank you for reaching out. We're very sorry to hear about the dead pixel on your KD-75X85K TV. We can certainly understand your frustration. While we can't offer a repair or replacement outside of the warranty, we do value your loyalty as a customer. Thanks for considering Sony products. We value your feedback on this matter. Sincerely, Estefany
Dark spots after just 2 years
This was supposed to be cutting edge technology? You must be joking. Dark spots began to appear after 2 years. TV was not mishandled in any way. Has been in the same spot since delivery. Last Sony product we ever buy. This purchased was absolutely a complete waste of money. Sony should be ashamed to put out such poor quality product.
Customer review from sony.com
Response from sony.com
Hi LSI Milt, Thank you for your feedback. We're very sorry to hear about the dark spots that have appeared on your X85K TV after two years. We understand how frustrating this is, as it is not the experience we want for our customers. To help troubleshoot this, we recommend performing a power reset by unplugging the TV from the wall outlet for at least 60 seconds. Additionally, you can try running a self-diagnostic test from the TV's menu to see if any issues are detected. If the problem persists, contact our support team through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Thanks for considering Sony products. -Eliab
4 days and brand new TV screen not working
After 4 days, the screen is dark with color stripes, have to return it, still waiting for the new one.
Customer review from sony.com
Response from sony.com
Hi there, Thank you for taking the time to share your experience with the KD-75X85K. We sincerely apologize for the inconvenience you’ve encountered with the screen displaying dark colors and stripes. We appreciate your patience as you await your replacement unit. If there’s anything else we can assist you with during this process, please don’t hesitate to reach out https://electronics.sony.com/contactus Thank you for your understanding and for being a valued Sony customer. Best regards, Stephanie
Wish I could give 0 stars
Bought 2 years ago and suddenly stopped working. It's out of warranty, so they won't even fix it. Sony sells bad products and then refuses to take accountability for them. Horrible product, horrible company
Customer review from sony.com
Response from sony.com
Hi Noahleeann, We're truly sorry to hear about your experience with the KD65X85K TV. We understand how frustrating it is when a product you've invested in stops working unexpectedly. This isn't the experience we want you to have. We would like to look into your case further and give a more personalized assistance. Please email the information below to socialsupport@am.sony.com so we can better assist you. Full Name: Sony Username: Telephone Number: Model Number: Issue/Concern: Case number (if applicable): We expect to hear from you again! Regards, Dominick
Sudden shutdown and failure to turn on
Hello I bought this TV about 2 years ago, but recently I have had a problem where the TV won't turn on, and when I unplug it and plug it back in, it goes to the Google logo stage and then turns off. I spoke to the repairman and they said the motherboard needs to be replaced, which is really worrying.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi there, we are truly sorry to hear that your KD75X85K is not turning on. We understand how frustrating this can be, here are some steps and recommendations you can try: 1- Disconnect all external devices from the back of the TV 2- Try a different power source and connect the TV directly to an outlet 3- Perform a Force Factory Data Reset, just be aware this will delete everything and take the set to factory settings. Here are the steps to start the process: - Unplug the TV from the power - Press and hold down the power button on the TV (underneath the unit in the middle) - While holding down the power button you need to plug the TV back in, and wait until you see a screen that says "erasing", when the message appears, you can release the power button and follow the on-screen instructions. We hope these steps can help you in getting the TV to work properly again, in case the issue persists you can contact our technical support team via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thanks for choosing Sony! Regards, Dominick
My X85K Review
Great product! Excellent picture quality and clarity
Recommends this product
Customer review from sony.com
Response from sony.com
Hi ChuckF, Thank you for the fantastic 5-star rating! We are delighted to learn that you are enjoying your Sony X85K TV and appreciate its outstanding picture quality and clarity. Thanks for choosing Sony! Enjoy! -Maria
Bad TV
Bought this TV on 11/12/22! Went out on 2/6/25. This is how long this TV lasted! Probably has 1000 hours or less and it was just a bedroom TV. Went through the process in getting it to come on but nothing worked and now I have to buy another one or get this fixed but it’s going to cost me as much as paid for it! Never will I buy another Sony again!
Customer review from sony.com
Response from sony.com
Hi Harleyrandy, This is not the experience that we want you to have. This isn't normally the case with the X85K. Rest assured that your feedback will help us improve our products and services. We hope you tried the troubleshooting steps on this link to help resolve the issue: https://www.sony.com/electronics/support/articles/00153674 If yes and the issue is still not resolved, the TV requires service. Please reach out to an authorized service center for repair options. You may find this link helpful: https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Sincerely, -Ralph
An upgrade that was needed.
We had a previous Bravia 55” television for almost 12 years. It was a good run, but it was time for an upgrade.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi there, Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new TV upgrade! Thank you for choosing Sony! -Carl