Great gift for a new baby!
Spode has beautiful ornaments and this is definitely a very nice one
Recommends this product
Wrong Year
Imagine my shock when my son/daughter-in-law opened this on Christmas Day and asked why it said 2021 instead of 2025? Didn’t notice this when bought online - so sad and embarrassed. Careless or intentional? Purchased in September - too late to return.
Order arrived ruined
I received my item days later after Christmas, when it said it’ll arrive in time. Item also had arrived ruined. Part of the 2025 writing was torn off.
Wrong year on ornament.
I was very disappointed when the first year baby ornament for 2025 was dated 2021.
Response from Macy's
Hello, We're very sorry this happened. We completely understand your disappointment with this mix up, especially with such an important ornament. We hope customer service is able to help you resolve this issue. Thank you for sharing with us.
Wrong year on Christmas Ornament than what I order
I ordered 2 of these for Grandchildren born this year as I have for their siblings in the past, I Ordered 2025 babys 1st …..and recieved a 2021 and a 2022! …..so Very Disappointed and even a little angry because Now You are OUT OF STOCK of the correct year,so now I can not keep my tradition going for grandchildren! With the same! Kind of a sneaky way to get rid of past years !
Response from Macy's
Hi Denise, we’re very sorry to hear about the error with your Baby’s First ornaments and know how upsetting it must be, especially since these have been a special tradition for your grandchildren. We sincerely apologize for the mix-up with the years and for the frustration caused by the item being out of stock. Your feedback is important, and we’ll share it with our team so we can improve for the future. Thank you for bringing this to our attention, and we truly appreciate your loyalty and the care you put into continuing your family tradition.
Year is missing last number
It is beautiful but the year only says 202 and the last number is missing but looks like it was a 2 also and it is supposed to be a 5. Will be returning and hopefully they can replace with one that has the right year.
Response from Macy's
HI Susannah, We sincerely apologize for the error on this annual ornament and for the disappointment it caused. Each year’s ornament is meant to be a special keepsake, so we understand how frustrating it must be to receive one in that condition. Thank you for returning it for a replacement, and we truly hope the new ornament arrived with the correct year and meets your expectations. We appreciate you bringing this to our attention.
Wrong item sent
The ornament was sent in the wrong year
Response from Macy's
Hi Staci, we are so sorry the ornament arrived with the wrong year- how frustrating that must have been. Please reach out to the customer service team at Macy's so they can help with a return or replacement. We value your feedback and appreciate you letting us know.
Problem
Poor follow up customer service.
Response from Macy's
We understand how frustrating it can be when customer service doesn’t meet expectations. Thank you for letting us know — we’ll make sure your feedback is shared with the team.