Bestway 14' x 42" Above Ground Pool Set 3440 Gallon, Outdoor Family Pool, Corrosion Puncture Resistant, Filter, Pump, Ladder Cover
Product details
Web ID: 15957741Not Happy
I bought this pool a few weeks ago. When we received the pool both ends of boxes were opened and parts falling out. No book was enclosed with a listing of the parts enclosed Or instructions how to put it together. Legs don’t seem too sturdy to hold the pool. We figured out how to put it together and Then we put the cover on and it is too small for the size of the pool. We were excited waiting and then disappointed. Not happy at all. Probably won’t recommend to others.
Customer review from bestwayusa.com
Response from bestwayusa.com
We're so sorry that this has been your experience with your pool set! If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know! Below is a link to your pool manual for your reference: https://bestwayusa.com/media/pdf_files//Steel_Pro_56948E_2023.pdf
Poor quality
This above ground pool filter is too weak. I professionally hired a reputable pool specialist. He stated the filer which came with the purchase is too weak to manage the volume of water. We have to clean or replace the filter every week. The material at the bottom is weak and is indicating water leakage.
Customer review from bestwayusa.com
Response from bestwayusa.com
We're sorry that you have had a disappointing experience with your pool pump. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT.
Flimsy liner
Lasted a year. Was very careful with set up storage and maintenance but the liner ripped and flooded the yard. For all they taut being such a durable liner, normal wear tore it in very little time. Seems maybe the pole design leaves too many exposed edges.
Customer review from bestwayusa.com
Response from bestwayusa.com
Oh no! We are truly sorry that your liner has torn after just a year of use. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Best way
Love it, two pool size hoses don't last long , hard to find small hoses 3' long but had pool for few years good pool
Customer review from bestwayusa.com
Not a bad pool, easy to put up, just don't hold up
I bought this pool two years ago. Pump is junk so you will have to spend money buying a good one. Liner is good, no problem with it. The frame has lasted two years and is now all rusted out, I don't mean little rust, I mean half the horizontal bars are ate through with rust. I was going to replace them but they cost as much as a new pool by the time your done. If you just want one for a couple years, you're good. If you want it to last longer, then good luck.
Customer review from bestwayusa.com
Response from bestwayusa.com
Thank you for taking the time to share your feedback with us! We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t get that with your pool. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!
Do not do it! Save yourself a huge headache! Junk!
We have the 13’ version. The pump is worthless and doesn’t clean the water at all. Bought the Bestway vacuum kit and it was completely worthless. It is very hard to keep the pool clean due to its lack of skimmer and total lack of suction on the pump. Save your money and a huge headache. There are no returns once you open the box! Almost like they know it’s junk. Would give it zero stars if I could.
Customer review from bestwayusa.com
Response from bestwayusa.com
We are very sorry you are disappointed with your pool experience. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.