CLOSEOUT! Matrix Lightweight Hardside Spinner Luggage, Created for Macy's
Product details
Web ID: 1611646broken
the first time i use is broken bad experience with this. i call to the store and said return to the manufacturer and they do not give more information
Broke after 1 use
Bottom cracked after one use. The warranty is useless. Ship to company at your expense. Highly disappointed.
Not for airline travel!!
I purchase four of these luggages, one 28 inch and three 24 inch. Three of the luggage got damaged. The stand fell off big luggage, handle broke on one, third is badly scratched. All 4 got scratched badly. They aren't scratch resistant. Also, they're not expandable!! I had a luggage set for 10 years with no problems. Bought these and excited to use them. The material is very thin and parts plastic. I would only use these for car travel. They look very nice all together. But they look horrible on the carousel all banged up after only one flight back east.
Response from Macy's
Dear Qualityshopper,
We apologize you have experienced these issues with your Tag Matrix luggage. We do perform quality control to ensure the luggage is good quality but we understand that things do happen and we would like to make it right for you. We want you to be happy with your purchase and would like to further discuss this with you directly. The luggage does carry a 3 year warranty and we would like to provide you with replacement luggage as quickly as possible. Please contact us directly at toll free 1-888-310-2668 x 101 or email us at customer_svc@olivetintl.com. Thank you.
Color is misleading
I ordered a Aqua luggage 28” Tag luggage and the color I received was Teal. I stay with it because I am going on a trip this weekend and I do not want to deal with that issue. But colors are been misleading to the customers
Response from Macy's
Dear Adidas,
We do apologize that the color you received was not what you expected. We want the information listed online to be true to the product. We will take a look at the website and correct any errors. We want you to be happy with your purchase and enjoy your luggage. Please contact us upon your return of your trip to further discuss at toll free 1-888-310-2668 x 101 or email us at customer_svc@olivetintl.com. Thank you.
Color is misleading
I ordered the red suitcase and what I got was burgundy. The picture shows a true red suitcase. Very disappointed. It does not look like it will stand up to the baggage handlers at the airport. I will be returning it.
Response from Macy's
Dear NCSU,
Thank you for your recent purchase of our Tag Matrix luggage. We apologize that the color of the luggage did not meet your expectations. We strive to ensure the information on the website is correct. We will look into this and revise, if necessary. Tag Matrix has protective corner guards along with sturdy, durable ABS material to withstand the wear and tear of everyday travel. This item does come with a 3 year warranty. We want all of our customers to be happy with their purchase of our products and would like to keep you as a customer. Please contact us directly at toll free 1-888-310-2668 x 101 or email us at customer_svc@olivetintl.com to discuss this further. Thank you.
Zipper broke after 3rd use
I bought 2. But after 3rd use the zipper broke. Wont recommend. Zipper not strong enough. I have to buy a new suitcase while on a trip overseas. I would have liked it if the zipper didnt break easily. Good thing i bought the luggages when they were on sale. I would try a different brand.
Response from Macy's
Dear Consumer,
We apologize you had zipper issues with our Tag Matrix luggage. We’d like you to be happy with your purchase. We can provide you with a replacement luggage as soon as possible. Please contact us at toll free 1-888-310-2668 x 101 or email us at customer_svc@olivetintl.com. Thank you.
Poor Quality
I loved this luggage when I first bought it. However, it does not hold up to airport abuse. My third trip using the luggage and I will now have to toss in the trash because the wheels are becoming detached due to cracks and tears in the case. I wish I had the option to add a picture to the this review.
Takes just one punch!
Bought a 28" red in August 2017, took it first time on a trip 2 weeks ago and found it with a totally separated wheel, it seems to me just one hard landing, the wheel is torn off from the case.