Textured Cross 18" Pendant Necklace
Product details
Web ID: 11210037Beautiful Necklace
I bought this for my son as part of his Christmas gifts. He loves it, but somehow lost the cross charm.
Classic
Small and dainty, just what I wanted. Lightweight looks good on. Does not look flashy or cheap like some gold jewelry.
Recommends this product
Broke
I bought this necklace on sale and the cross itself is beautiful. However, the chain is so thin that it broke within a couple weeks of it. I had it replaced once, but then it broke a month later. Now I am searching for a new chain that is thicker so I can wear the cross. I don’t think it’s worth the money.
Response from Macy's
Dear Valued Customer: Thank you for your interest in the Textured Cross 18 Pendant Necklace. We understand your jewelry needs a repair. At Macy’s we work with a jeweler who can provide you an estimate for the work that is required. Visit https://macys.myjewelryrepair.com to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
This necklace is very pretty but it is too delicate and broke when removing the sticker. Didn't even have a chance to wear it.
Response from Macy's
Dear Valued Customer: Thank you for your interest in the Textured Cross 18" Pendant Necklace. We understand your jewelry needs a repair. At Macy’s we work with a jeweler who can provide you an estimate for the work that is required. Visit https://macys.myjewelryrepair.com to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
item was not what I expected
This item was smaller than I thought it would be the chain is too thin and so breakable. Item was returned
Response from Macy's
Dear Valued Customer, Thank you for your valuable feedback. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service
N/A
Quality of necklace to thin
Response from Macy's
Dear Valued Customer, Thank you for your interest in the Pendant Necklace. We understand the chain width was not what you were looking for. You do have the option of purchasing a different chain based on your lifestyle. If you are still within the timeframe of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to purchase a different item on your style. We want you to be satisfied with your purchase. Sincerely, Macy's Customer Service
Perfect for a kid
Gave two of these (one in yellow gold and one in rose gold) as a gift for our twin goddaughters, who are 9 years old. Looked very nice and delicate on them.
Recommends this product
Disappointed
Didn’t last long. The chain broke on the very first day.
Response from Macy's
Dear Valued Customer, Thank you for your feedback, it's very much appreciated as we are always trying to improve our products. We understand that your necklace clasp broke on the very first day and you are not 100% satisfied. If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for something that better suits your needs. Again, your feedback is very much appreciated! Sincerely, Macy's Customer Service