[This review was collected as part of a promotion.] Like the reviewer above me, my strap broke, but only after a month! I was on my way to work with a laptop, cell phone and not much else and it just broke. I thought North face products were reliable, but this is very disappointing. And since I didnt' buy it at north face I can't bring it back to a north face store to have it serviced. Instead I have to ship it back at my expense.