Tommy HilfigerToddler Boys 2-Piece Signature Raglan T-Shirt and French Terry Shorts Set

Paid For Express Still not Shipped

I am very disappointed with my recent order and the lack of support When I placed my order, the Macy’s website clearly stated that if I paid for express delivery, my package would arrive by Thursday. I paid the extra fee specifically because I needed the order delivered tomorrow, as I am leaving for Europe tomorrow at 4:00 PM and must take this package with me. Unfortunately, my order still shows as not shipped, and customer service has not provided a helpful solution. This defeats the entire purpose of offering express shipping at checkout. Customers trust Macy’s because of the delivery commitments shown on the website, and when those commitments are not met, it creates frustration and stress especially when the items are time-sensitive I relied on the delivery date your system promised, and now At the very least, there should be proactive communication, updates, or an alternative solution (such as upgrading to overnight shipping or arranging faster delivery through another carrier