Men's Tasman LTA Slipper
Product details
Web ID: 16391992Ratings & Reviews
1 customer image
Poor quality
Strap on the back ripped off first time I put the shoe on
AVOID UGG!!! Do NOT Buy from UGG!
I bought a pair of UGG slip-ons from the UGG website. I am a size 12. I tried on a size 12 in the store and determined 12 was the correct size. I waited for a sale and ordered from their online store. The pair I received was TOO SMALL for my feet by an inch. Defective product? I don't know, but not what I tried on in the store and definitely not a true 12. They would not honor the sale price in return, claiming I would have to pay $40-50 more full price to exchange, and after much arguing I returned for a credit rather than an exchange. Then they did not credit the full amount, keeping the $10 shipping fee - despite them sending me a DEFECTIVE PRODUCT! I spoke with several people about the return on several different calls and was told they would provide a FULL REFUND. Now I have to call again and continue arguing. Ordering from UGG has been a complete hassle - This company so far has provided a defective product, made it difficult to return, and did not honor the full refund as promised... I will never order from this company again and be a detractor of this brand and it's policies forever. I plan to deal with my bank to attempt a chargeback, since UGG has revealed itself to be a brand lacking integrity. AVOID UGG, find another alternative!
Customer review from UGG US
Response from UGG US
Any negative experience while shopping with us was never our intention! We try to keep the sizing information bit.ly/UGGSizeChart on our site up-to-date to ensure you end up in the best fit possible. Unfortunately, it looks like the size and color you requested for an exchange was unavailable at the time of processing, which is why a return was processed instead. Shipping fees on all original orders are non-refundable upon return which is why you may be seeing a different refund amount back on your end. Feel free to reach out to us through our site's Help Center bit.ly/UGGHelps for more info!
They stretch out I returned them
I returned them. They stretched out. I liked them till they started doing that. They need to be fixed.
Customer review from UGG US
Difficult to put on and lop broke
The back loop broke after wearing a few times
Everyone loves them.
They definitely keep my feet warm. I get lots of compliments about them. I just think that they are very ugly.
Recommends this product
Customer review from UGG US
Disappointed by UGG
I'm returning the slippers because they're made in Vietnam and they're starting to peel after a couple days. They're very warm which is a plus I like that. The top part is made out of recyclable materials, but they're not as fluffy on the inside, but they're starting to peel they're made in Vietnam, which they're not made in Australia, which really bothers me. This isn't what I expected from. UGG I am returning them for a refund really disappointed, I really love my Keaton boots very much but this I was really shocked and they stretched out by the way.
Customer review from UGG US
Response from UGG US
We're sad to hear your pair wasn't everything you had hoped for. Your pair shouldn't have peeled and although frustrating, our one-year warranty covers manufacturing and material defects. You can send in your pair to be evaluated by our warranty team for a possible replacement or credit. To get started and learn more, click here bit.ly/UGGWarrantyInfo.
I would not nut this product again.
The back tongue has broken already. The shoes feels as if it will fall off your foot. I got true to size and it was too big.
Customer review from UGG US
Thin material which ripped at toe
These are lovely slipper warm and comfortable but they did not last longer than 10 moths. The fabric is thin on the toe, like a bomber jacket material and foam filled, and my husband snagged it. Now they are torn. The other foot is wearing thin so this will go soon too. He only wears them in the house when working from home. Expensive product for 10 months wear.
Customer review from UGG US
Response from UGG US
Your pair should last for many seasons to come and we understand how disappointing this experience would be. We recommend sending in your pair to be evaluated through our one-year warranty that covers manufacturing and material defects. To learn more about our policy and how to get started, click here bit.ly/UGGWarrantyInfo.