Enchanting Hedwig
Product details
Web ID: 12878806Broken toy
I received a broken up box with a broken toy that does not work. I'm returning it. I'm surprised it was even sent to me, someone should have flagged it as they were packing it up.
Not working at all
I bought it for my daughter for Christmas. She unwrapped her Santa gift and discovered that it does not operate. I changed the batteries and followed the instructions, but it does not move at all. It's a piece of trash. I'm really upset! It's Christmas, it's my daughter's present, and I have to return it to the terrible business who sold it to me. Check before selling this junk!
Customer review from Spin Master
A big disappointment 😢
My granddaughter chose this two weeks ago for her 7th birthday. It was really difficult to get Hedwig out of her box, but it is impossible to get her to do more than flap her wings, turn her head and open her beak. All the hype about making Hedwig happy by talking to her and stroking her just made my granddaughter feel inadequate because she got no response at all. Once when Hedwig accidentally fell over she did make a noise, but we cannot intentionally make her do anything excess flap her wings and turn her head. This must surely be a defective toy, which I hope I can return for a refund. One very sad little girl 😢
Customer review from Spin Master
Hedwig protector for the win
Super cute Hedwig sitting on the night stand to guard over our son’s sleep. Our Harry fan is very excited and loves to pet it before nighttime.
Recommends this product
Must have
Really cute. Perfect for the Harry Potter fans. I waited until it was on sale. I thought it was a little expensive.
Recommends this product
No longer makes noise
We received Hedwig for Christmas and after less than a month it has stopped making noises. I’ve replaced the batteries and there is no change. Very disappointing.
Customer review from Spin Master
Cant get hedwig off the perch
Its a cute toy. But I cant for the life of me get him off the perch! I have tried everything!!!
Recommends this product
Customer review from Spin Master
Response from Spin Master
Hi Jess, Please search for our video on youtube: "Unlock magical experiences with Enchanting Hedwig! Harry Potter Wizarding World" on Youtube under the page "Hatchimals And Friends" Getting Hedwig off the perch is explained starting at 0:25. If you continue to face trouble, please do not hesitate to contact our Customer Care Team at 1 800 622 8339 so that we can learn more and provide additional support. Please see our Customer Support page on our Spin Master website for more contact info. We look forward to speaking with you! Regards,
I thought it was perfect for my great granddaughter (17 months). A toy that talks, since she’s learning how to talk.