Diamond Multi-Row Crossover 20" Pendant Necklace (1 ct. t.w.) in Sterling Silver, Created for Macy's
Product Details
Web ID: 11537471Buyer beware
Pendant is pretty but the chain broke the second time I put it on. Took it to the local Macys store and was refused assistance. We did not purchase the worry free plan, but neither were we told we could purchase it at the store. Purchase was made 12/2/24 and we went to the store 12/31/24. Very disappointed.
Response from The Macy's Team
Dear Valued Customer, Thank you for your feedback, it's very much appreciated as we are always trying to improve our products. We understand that the chain broke and you are not 100% satisfied. The pendant is featured on a lightweight chain which may be best worn on occasion. You do have the option of purchasing a different chain based on your lifestyle .If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for something that better suits your needs. Again, your feedback is very much appreciated! Sincerely, Macy's Customer Service
Love it
Love the necklace but the chain could be nicer.
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Great Statement Piece
True description. Very sparkly and definitely makes a statement!
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Beautiful
Statement necklace, love the way it sparks, the pendant size is about 1", very elegant.
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