Defective
The setting buttons are very difficult to get it to work. I would have to use immense pressure and touch 20 times for me to increase the temperature or turn it on.
Customer review from Zwilling.com
Works well but controls are cheap
Works well and does what it should but the touch screen controls are not very sensitive making it difficult to start. For the price I wouldnt expect this issue
Recommends this product
Customer review from Zwilling.com
Response from Zwilling.com
Thank you for sharing your feedback with us. We're sorry to hear that the Zwilling Enfinigy Sous Vide Stick didn’t meet your expectations. Your satisfaction is our highest priority. We will forward your valuable feedback to the appropriate brand management team. If you have any questions, please do not hesitate to reach out to our Support Service Center. Here is our website link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible.
Bad quailty. Disappointed.
I bought the sous-vide stick when it was on sales. I was so excited to use it for cooking my favorite foods. The excitment and joy was cutr short after just few used. The unit did not power on with nothing on the touch pad at the top. I left the unit connecting to the power for a while then it started coming up that I could use it. It was being like this a couple time then the pattern changed. It powered up right the way but I kept beeping, and the settings kept jumping by itself.
Customer review from zwilling.ca
Two strikes. I'm out.
I bought about a year ago. used it maybe 10 - 15 times and then it stopped working. Went in to the store to get a replacement on Christmas Eve. The unit the gave me.... doesn't work. Unbelievable. Scrambling to pivot on the Christmas menu. Too annoying for words. Maybe I'm just the unlucky one who got two lemons. In any event won't be going for a third. Would still use other Zwilling products but have zero trust in the Sous-vide stick at this point.
Customer review from zwilling.ca
Electronics are subpar
I am so frustrated with the electronics from Zwilling. The blender is subpar, I love the sous vide when it was working, for about 6 uses. Pretty expensive to only get 6 uses. The suction bags don't last long and very hard to wash properly. We pay quality price we should get quality products. The knifes and scissors are awesome
Customer review from Zwilling.com
Response from Zwilling.com
Thank you for your review and for your feedback and for your loyalty to the Zwilling Brand. We’re terribly sorry to hear about your experience as this is not common. We’re extremely proud of our line of electrics and while we sell hundreds of thousands of our sous vide sticks without issue, we understand your disappointment. We appreciate all reviews, and we will certainly forward your feedback to the appropriate brand management teams. All our products have a limited lifetime warranty. Please visit our website for our warranty policy and support center on How to submit a warranty claim: https://www.zwilling.com/us/warranty.html If you have any questions, please do not hesitate to reach out to our consumer relations team directly by email at hello@zwillingus.com they would be happy to assist you.
Poorly designed - two units with the same issues
Two units with the same malfunction. I bought one and it didn’t work from the start. The numbers on the screen flicker and the unit wouldn’t start. I bought a second one thinking that the first one was a one-off defective unit. The second one had the same issue. I’ve now seen other posts with the same problem.
Customer review from zwilling.ca
3 duds in a row. Glitches and doesn't do anything.
First one from the online store was a dud. Turned on and glitched. Wouldn't do anything. Second one from the store worked for 1 sous vide. When we went to use it again, it glitched like the first one. Third one from the store also glitched as soon as you plug it in. What are the chances of 3 dud in a row? Not a reliable product. Zwillings won't let me return. Hope the next one isn't a dud too.
Customer review from zwilling.ca
Touchpad controls on top needs some improvement
If you can turn it on, it works great, but the touchpad controls on top is very insensitive and a real PITA!
Customer review from Zwilling.com