12-Cup Programmable Coffeemaker
Product details
Web ID: 6716613Lots of coffee grinds
I purchased this coffee pot less than a month ago and although I enjoy how fast it can brew a pot of coffee, the coffee grinds that are in my cup each morning is not worth the hassle. I have the purchased the correct size paper filters, and yet still have this issue. Not sure why this particular pot has this issue but I would not recommend it.
Customer review from blackanddeckerappliances.com
Response from blackanddeckerappliances.com
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I’m sorry to hear of the difficulties you're having with your coffee maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Short Life
Died in 6 months. You can hear a click, but never heats water.
Customer review from blackanddeckerappliances.com
Response from blackanddeckerappliances.com
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I’m sorry to hear of the experience you've had with your coffee maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Crap
It's cheap for a reason. Had it for less than a year, 5 usages per week, and the heating element burnt out.
Customer review from blackanddeckerappliances.com
Response from blackanddeckerappliances.com
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I’m sorry to hear of the experience you're having with your coffee maker. The issue you describe in your question may be warranty related. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Happy with it
I bought it, I tried it. Works great. I will recommend it to my family to try.
Recommends this product
Customer review from blackanddeckerappliances.com
More Coffee!
Expecting a large crowd for a big family reunion. I knew that one coffee maker would not be enough. Purchased the Black & Decker 12 cup coffee maker. Perfect solution.
Customer review from blackanddeckerappliances.com
Okay, but we'll see about how long it lasts.
We have, over the last 20 years, owned four of this model type. The first lasted far longer than the following two, each succeeding one less so. It makes good coffee. So, I have ordered another after the last one lasted only about two years. Why? It's relatively inexpensive. I still have the first one, as ugly-dirty as it is, as a back-up which I used today. Let's see how long this new one will last.
Customer review from blackanddeckerappliances.com
Response from blackanddeckerappliances.com
Thank you for your feedback regarding your Black+Decker Coffee Maker. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com. and reference ID number 42579564 so that we may better assist you.
auto-shutoff saves me!
Basic auto-drip that lasts forever! Replaced it only after moving from well water to city water because the well water left a sediment I couldn't clean out. Clock, timer, auto shut off - great features!
Recommends this product
Customer review from blackanddeckerappliances.com
Product is backed by a company with integrity
Ok so the first one we got had a manufacturing defect, which was surprising to me because of the crazy number of positive reviews the product had. This, by itself, would not have caused me to give the product five stars. However, they didn’t hesitate to stand behind their product. Few people and even fewer organizations on this earth still have integrity, and black & decker is one of them. They sent me a new one without it costing an additional penny, and it works beautifully.
Recommends this product
Customer review from blackanddeckerappliances.com