American TouristerCascade Carry-on Spinner
Product details
Web ID: 1592610130 reviewssorted by Newest
This review is from American Tourister Cascade Large Check-in SpinnerBroke
The first time using this luggage, flying from our home in Key West up to Michigan, and the zipper pulls broke off snapped off. I’m talking the metal part that had the purple pull tag on it. We’ve had it just Uber a month, so the return window is gone, and we are now stuck with a broken zipper pull on an item that was used ONCE! Such a disappointment, as is Macy’s return window. I won’t be buying costly items from them anymore. I’d add a photo, but I don’t see a place to do so.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
This review is from American Tourister Cascade Extra Large Check-in SpinnerGood quality
I bought this luggage and used the small one's last weekend. They are made very well and glide across the floor. I hope the wheels stand the test of time but only time will tell. I will not use the larger luggage until my planned vacation in January.
This review is from American Tourister Cascade Large Check-in SpinnerUSED
I am deciding if I want to exchange or keep. It came with dirt on wheels and some small marking on side of luggage. it appears to have been used. The purple luggage itself is beautiful and I will review after exchange or use. I know my first use will do what is already done to luggage or more, so IDK. I just feel it should be BRAND NEW my first use.
This review is from American Tourister Cascade Extra Large Check-in SpinnerOrder changed
I order 31” bags but you guys send it smaller bags that’s a cheat
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
This review is from American Tourister Cascade Large Check-in SpinnerHandle Broke! Do not recommend item
Just purchased 5/2025. Took trip out of Country in June 2025 and handle broke already. Not durable. Very disappointed. Trying to get resolution to get monies back as not back in USA within 30 days of purchase.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
This review is from American Tourister Cascade Extra Large Check-in SpinnerGreat looking
Looks great. It’s a gift to yet be used.
Recommends this product
This review is from American Tourister Cascade Large Check-in SpinnerIs a box
I was disappointed with this suitcase. The only compartment it has is a small zip bag on the inside. Otherwise, it is just a nice-looking box. I'm surprised because American Tourister has a good reputation for its products. I will return it.
Response from Macy's
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Nice quality. weird color
Overall, this suitcase is exactly what I needed. Holds a lot for the size. easy to organize and smooth wheels that roll. Color looked nothing like the picture. Not a varied color pattern, just solid. Description said blue but more purple.