American TouristerTribute Encore Large Check-in Hardside Spinner
Macy's ExclusiveProduct details
Web ID: 15196848
More about the product
Luggage
Very happy with size and light easy to handle.
GET IT RIGHT MACY’S
I gave it 1 star because nobody that works in the store can take the time to measure a suitcase ~I order 2X and both times they sent a 26” suitcase from the store instead what I ordered the 28”. What an inconvenience to lug a suitcase back to the store because they sent the wrong size. I imagine it’s a good item however the rating is due sending wrong item 2X.
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Great quality
Very nice color, good quality and workers Carina and Al were amazing help
Beautiful color
Great suitcase, not too big or too small! Has nice pockets in both sides of suitcase, sturdy and great 360° turn of wheels!
Recommends this product
Zipper issues
Bought 2 suitcases, both have broken zippers and I couldn’t use them for my trip. Used an old case instead and will be returning them when I arrive back into the States.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
American Tourister Luggage and TSA locks
Excellent luggage for the price!
Luggage
Received a great deal on an American Tourister luggage
Recommends this product
poor quality
don't buy, it cracks , then when you complain to Macys they don't want to deal with it but instead tells you to call manufacturer , poor costumer service unlike other retail stores
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.