American TouristerTribute Encore Extra Large Check-in Hardside Spinner
Macy's ExclusiveProduct details
Web ID: 15196853
More about the product
Dissatisfied
Very dissatisfied, 2 suitcases ordered anf only 1 has been delivered. Delivery date changed on 3 occasions.
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
American Tourister Bag
Great bag.
Not happy with this purchase
American Tourister sent me a busted up suitcase. Returned.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Luggage
Very bad experience. Luggage had scraches all over
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Damage
I recieved my luggage and noted scraches on both sides
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
light Lavender 28" suitcase
Nice suitcase, was a gift to my daughter. She likes it for the generous in size and space. Study enough for rough travels.
Recommends this product
Cracked on the first trip
Unfortunately, the luggage cracked on the first trip. So disappointing. See photo
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Zipper broke in less than a year
I bought this suitcase at the end of July last year because I previously had a suitcase from this brand that lasted me almost 10 years and I absolutely loved it! However, this purchase was a disappointment because the zipper on the expandable section has already broken, and I haven't even owned it for a full year
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.