ASUSBW-16D1X-U Bluray Drive 16x Writing Speed USB 3.0 for Both MAC & PC Optical Drive
Shipped and sold by Unbeatablesale Inc.
$241.90
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56 reviews
Crissy Field Media
1 month ago from Baghdad by the Bay
Nice Black Box with a Purple Light
The Blu-Ray DVD burner is the worst product Ever advertised … as the included CD did not contain the necessary drivers to access operability on the MAC OS or any other operating system for that matter. The necessary drivers were not offered on the company website or on any other site in the whole of the World Wide Web. I would like to be compensated for my time wasted in attempting to make the big fat plastic black box operative … send Pre-Code Horror Comics because my afternoon in my attempt to have the unit play back a simple DVD was a TERROR!!!!!
Customer review from https://www.asus.com
Wfitzwater
5 months ago from Oakland CA
Excellent blue ray drive
Good external blue ray drive . I purchased several in the past this is latest version
Customer review from https://www.asus.com
Heepatrubl
6 months ago from Forest Hill WV
Icon on my display
I was hoping to have an icon on my display for my bluray burner/player
Customer review from https://www.asus.com
BNelson
6 months ago from WV
My DVD Recorder
This is the best recorder I have ever bought. It’s fast and easy to use.
Customer review from https://www.asus.com
Thrackan
6 months ago from Toronto, Ontario
Dissappointed
Wont read blu ray discs / software outdated (2017)
Customer review from https://www.asus.com
Response from https://www.asus.com
CLM6 months ago
Hi Thrackan, We are really sorry to hear about the performance issues you are experiencing with your new ASUS external blu-ray drive, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please follow the steps found in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2410006842-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support [Optical Storage] Optical Drive FAQs and Troubleshooting - https://www.asus.com/support/faq/1053706/
MikeandSomethingElse
7 months ago from Baton Rouge, LA
Good Drive with No Support
The drive performs well and the included software for burning DVDs is quite intuitive and efficient. The downfall is that ASUS does not seem to support this drive or, once past registration, even acknowledge that it exists. At one point exploring their site one has to pick the product type from drop down menus. If you want information past that point you are sunk since nothing in the list even hints at optical drives or CD, DVD or Blu Ray readers or burners.
Customer review from https://www.asus.com
Response from https://www.asus.com
CLM7 months ago
Dear MikeandSomethi ngElse, Thank you for your comment/ We do understand your dissatisfaction with the quality of your recent customer service experience, and the inconvenience this may have caused if you had experienced difficulty registering the optical disc driver. For your reference this product model is: BW-16D1X-U We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the product registration, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
bball64
7 months ago from Dayton, Ohio
Warning!!!
I used the writer one time & a lot later I tried to use it again but it wouldn't work. I've been working with ASUS but it looks like I'm going to be sending it to them for warranty service. I would not buy a BW-16D1X-U the cost is to much for one time use!
Customer review from https://www.asus.com
Response from https://www.asus.com
CLM7 months ago
Dear Bball64r, Thank you for your comment. We do understand your disappointment and the inconvenience this may have caused if this optical disc drive stop working. If the your PC stop recognizing this optical drive, check if your USB cable and the USB port on your PC are still working properly. Additionally, reinstall the chipset and USB drivers for your PC and ensure the OS is up to date. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Rodel ASUS Customer Loyalty
Very happy
This thing is huge and heavy. Do NOT use a hub when plugging it into a computer, or at least a MacBook Air. And hang on, because this thing is fast at a level I did not know existed. Very happy with it. If you want a portable drive, this is not it, but it is very very good.
Customer review from https://www.asus.com