BW-16D1X-U Bluray Drive 16x Writing Speed USB 3.0 for Both MAC & PC Optical Drive
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Product details
Web ID: 1749015853 reviews
Icon on my display
I was hoping to have an icon on my display for my bluray burner/player
Customer review from https://www.asus.com
My DVD Recorder
This is the best recorder I have ever bought. It’s fast and easy to use.
Customer review from https://www.asus.com
Dissappointed
Wont read blu ray discs / software outdated (2017)
Customer review from https://www.asus.com
Response from https://www.asus.com
Hi Thrackan, We are really sorry to hear about the performance issues you are experiencing with your new ASUS external blu-ray drive, this is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please follow the steps found in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2410006842-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support [Optical Storage] Optical Drive FAQs and Troubleshooting - https://www.asus.com/support/faq/1053706/
Good Drive with No Support
The drive performs well and the included software for burning DVDs is quite intuitive and efficient. The downfall is that ASUS does not seem to support this drive or, once past registration, even acknowledge that it exists. At one point exploring their site one has to pick the product type from drop down menus. If you want information past that point you are sunk since nothing in the list even hints at optical drives or CD, DVD or Blu Ray readers or burners.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear MikeandSomethi ngElse, Thank you for your comment/ We do understand your dissatisfaction with the quality of your recent customer service experience, and the inconvenience this may have caused if you had experienced difficulty registering the optical disc driver. For your reference this product model is: BW-16D1X-U We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the product registration, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
Warning!!!
I used the writer one time & a lot later I tried to use it again but it wouldn't work. I've been working with ASUS but it looks like I'm going to be sending it to them for warranty service. I would not buy a BW-16D1X-U the cost is to much for one time use!
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Bball64r, Thank you for your comment. We do understand your disappointment and the inconvenience this may have caused if this optical disc drive stop working. If the your PC stop recognizing this optical drive, check if your USB cable and the USB port on your PC are still working properly. Additionally, reinstall the chipset and USB drivers for your PC and ensure the OS is up to date. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Rodel ASUS Customer Loyalty
Great External Drive!
I love this drive because it's simple to use and fast!
Customer review from https://www.asus.com
M-Disc
Very Satisfied with product Works well for my needs
Customer review from https://www.asus.com
Works great at a great price!
Good quality constructed materials and FAST! Perfect for doing physical backups as compared to backing up to the cloud or another hard drive.
Customer review from https://www.asus.com