Athena Recliner
Product Details
Web ID: 10559868Beautiful BUT...
Let me first say these chairs are exactly as pictured. They are really pretty and the fabric is a creamy white with a slight pattern of light tan in the grooves of fabric. The legs are a natural stain and one of the features I really liked. Now, to get to the comfort aspects of the chair. I'm 5'3" tall and my feet hang over the end of footrest!! The problem is my old recliner has 2 footrests, one to support your knees the other your feet, this chair only has one leaving your knee area unsupported and your feet dangling. I unfortunately have bad knees and omg what a medically uncomfortable chair for me with no support under the most needed area. The other problem that exaggerates this issue is the seat cushion is NOT deep enough, hence the knee area unsupported. To make matters worse, I bought 2, one for me & one for hubby at 6'1". What a disaster. Thank goodness I kept my old recliner from Macy's, until I figure out what to do. I will never again buy furniture un-tested!
Response from JLA Home
Dear Customer, Thank you so much for sharing your detailed feedback about the chairs. We truly appreciate you taking the time to provide such thorough input. We’re delighted to hear that you love the aesthetic features of the chairs—the creamy white fabric, the light tan pattern, and the natural stain of the legs. However, we’re very sorry to hear that the comfort and design didn’t meet your needs, particularly with the lack of support in the knee and footrest areas. We understand how important it is to have a chair that offers proper support, especially for those with knee issues. It sounds like the design of these chairs may not be the best fit for you, given the challenges you’ve described with the single footrest and shallower seat cushion. If you're still within our return policy, we’d be happy to assist you with a return or exchange to find a more comfortable option that meets your needs. Please feel free to reach out to us directly, and we will do everything we can to make the process as smooth as possible.
Great looking recliner
Looks great, comfortable in upright position but somewhat odd in reclined position.
Customer review from lampsplus.com
Bought two
We bought two of these and they have worn well. I treated the cream fabric with stain guard and we have had no problems. They are great for tall people.
Recommends this product
Great recliner
Very comfortable, beautiful fabric
Response from JLA Home
Hello Barbara, Thank you for your feedback! We are pleased to hear you are satisfied with the Athena Recliner you purchased at Macy's! We take great pride in both our products and customer service and are happy to hear that our customers recognize these efforts! Again, your feedback is very much appreciated!
Scale=small
Very very white. Lovely chenille fabric. Hard to push back. Hope it gets better. I'm not liking Macy’s new business practice. "Direct ship"-nope. Don't do it. A bear to get box open outside. My daughter put chair together for me
Response from JLA Home
Hello Patt, Thank you for your feedback. We are sorry you were dissatisfied with the delivery method for the Athena Recliner you purchased at Macy's. We do our very best to ensure satisfaction for all customers and have taken your feedback into consideration. Again, your feedback is very much appreciated!