7.5 ft Pre-Lit Classic Spruce Tree
Product details
Web ID: 23363884Mr.
Is the tree stand supposed to have a fitting to lock tree into the stand! Also the branches are all so squished in the box it’s taking hours to open up the branches!
Customer review from Balsam Hill
Response from Balsam Hill
Thank you for sharing your feedback. The stand is designed to lock securely once it’s fully opened, so it’s best to make sure it clicks into place before adding the base section of your tree. The branches can look tightly packed at first since they’re compressed for safe shipping, but a bit of careful fluffing and shaping will bring out the fullness shown online. If you’d like a bit of guidance, our Customer Service team is always glad to help.
Response from Balsam Hill
Thank you for your review. The tree stand is designed to securely hold the pole in place without requiring an additional locking fitting, though it should feel snug once properly aligned and tightened. The branches can look quite compact right out of the box, as they’re intentionally packed tightly for protection during shipping. Taking a bit of time to shape and separate them will help the tree open up beautifully and reveal its full, natural look. Our Customer Service team is ready should you need further assistance.
Correct instructions would help
We rather like the tree, but the assembly instructions were totally wrong. It took us hours to learn that our tree was a new model and has no stand key or light connectors to assemble. It was INCREDIBLY FRUSTRATING and really stressed my husband and me!
Customer review from Balsam Hill
Response from Balsam Hill
Thank you for taking the time to share your experience. We’re glad to hear you’re enjoying the tree, even though the setup took a little more effort than expected. Our newer models are designed with simplified, built-in features that no longer require a stand key or light connectors, which can make assembly much easier once identified. We appreciate your patience in getting it set up. We also have helpful video instructions on our website, and our Customer Service team would be happy to guide you through any steps for an even smoother setup next time.
Good quality trees
This is the second tree that I purchased from Balsam Hill I love the luck how they look so real and the quality is very good and very easy to pick up. I highly recommend their trees.
Recommends this product
Customer review from Balsam Hill
NO HELP NEEDED!
The tree is nicer than pictured in the catalog! So easy to assemble because the directions were easy to follow with the pictures. I learned we are not good ‘fluffers’ but we will catch on. I can’t wait to put ornaments on it. We got the tree on sale with an additional discount so we are really pleased with the price.
Recommends this product
Customer review from Balsam Hill
full tree
The tree met my expectations and I like the lighting system
Recommends this product
Customer review from Balsam Hill
Great tree
Very well packaged, very good instructions and looks beautiful
Recommends this product
Customer review from Balsam Hill
Beautiful
The tree is beautiful and well made. The storage bag that came with it should be better quality for the price paid for entire purchase.
Recommends this product
Customer review from Balsam Hill
poor product
just bought this tree the stand had no stand key no key holes at all made the tree spin at the base had to use a new stand that worked but then the middle section was lose when added and it spun also. the pipes were incorrectly made. Very disappointed, not worth the price. They show beauty in advertising but the product is poorly made.
Customer review from Balsam Hill
Response from Balsam Hill
Thank you for taking the time to share your experience. The stand should be fully opened to form an “X” shape so the holes align correctly; if not extended all the way, it may appear as though there are no keyholes. Our setup and troubleshooting guides available on our website walk through these steps in detail. We take pride in the care and support we offer to anyone who reaches out to us, and our Customer Service team will be glad to help.