Harmony Cayman Series 15.5" Plush Pillow Top Mattress- King

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Product Details

Web ID: 11993388

Like sleeping on a cloud. Beautyrest delivers a luxurious sleep experience with its Harmony Cayman Series 15.5" Plush Pillow Top Mattress. Its Targeted Support System™ powered by T1 Pocketed Coil™ Technology provides enduring support. A layer of GelTouch® HD Foam works to contour to your body for a custom feel. To help you enjoy a more comfortable, refreshing and rejuvenating sleep, layers of Beautyrest® Charcoal Memory Foam and NaturalCool™ work to keep your mattress cool throughout the night while a pillow top adds a cushiony feel for a luxe experience.

  • Product Features

    • Coil density: 1051
    • Box spring/foundation sold separately
    • Top type: Pillow top
    • Innerspring mattress
    • Targeted Support System™ powered by T1 Pocketed Coil® Technology provides additional support under heavier compression where you need it most
    • NaturalCool™ Plus pairs eco-friendly TENCEL® and an antimicrobial performance layer with cool-to-the-touch technology for a cooler sleep surface
    • Beautyrest® Charcoal Memory Foam, a premium plant-based memory foam infused with charcoal, provides natural cooling
    • GelTouch® Foam helps provide comfort, support, airflow and breathability
    • Compatible with an adjustable bed
    • Warranty: 10-year non-prorated
    • Meets federal fire-retardant safety standard
    • Made in the USA of imported and domestic parts
    • Request warranty information

  • Shipping & Returns

    • This item may not be shipped to Hawaii, Armed Forces Europe, Federated States of Micronesia, Puerto Rico, Armed Forces Pacific, Guam, U.S. Virgin Islands, Northern Mariana, Alaska, Marshall Islands, Armed Forces Americas, American Samoa, Palau and the Philippine Islands.
    • Please note: our standard shipping and return policies do not apply to mattresses. For more information, call 1-800-BUY-MACY.
    • Shipping Method: Scheduled Delivery
    • For complete details, see our Shipping and Returns policies.

Ratings & Reviews

1.4/5

5 star ratings & reviews

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2 years ago

Mattress sides sag

Both sides of the mattress have broken down just six months after purchase. We both have struggle to keep from rolling off the side.

Customer review from Beautyrest

Response from Beautyrest

Beautyrest CX Team2 years ago

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!

1 year ago

BeautyRest team, you know these issues are normal.

2 years ago

Stinks

This mattress stinks of foam gas and Gardner-White won’t do anything about it, my battle has been going on for over 2 months and three inspections, when will someone listen, so frustrating.

Customer review from Beautyrest

Response from Beautyrest

Customer Service2 years ago

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress still has its "new mattress smell". Usually, this does go away within a few days of being in a well-ventilated area however depending on the sleeper and the sensitivity to smell the sleeper is it may vary. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!

1 year ago

Yeah good luck getting BeautyRest or any other mattress manufacturer to do anything to help. They can't because everything they sell is cheap junk, and they know it. My brother had an over $2,000 BeautyRest that was sagging, foamy garbage. And they knew it the day they sold it to him. You're paying for marketing, nothing more. The bed might as well be made of metal and particle board. It's garbage.

2 years ago

Terrible

I would not recommend the Beautyrest Harmony Plush . Have not had a good sleep in a week . If you have sciatica it will put pressure on the nerve.

Customer review from Beautyrest

Response from Beautyrest

Customer Service2 years ago

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort that you need. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that can fit your sleep needs better. We hope this helps!

2 years ago

Miserable mattress and has completey sagged

Response from BeautyrestSleepExpert

BeautyrestSleepExpert2 years ago

Hi John! Thank you for providing your feedback to us, we're sorry to hear the mattress has broken down and lost support. From what you're describing it sounds like there may be an issue with the particular mattress you purchased and we would love to assist however we can. You can fill out our Beautyrest Warranty form directly using the link below! While we understand returning may not be ideal, if you are within your return window with Macy's, feel free to reach out to them and start the return process. We hope to hear from you soon, and look forward to guiding you toward a solution. https://form.typeform.com/to/vhThFinK Beautyrest

3 years ago

Beautyrest Harmony Cayman Plush Pillowtop

I bought the mattress based upon the positive customer reviews. I was hoping the Beautyrest Harmony Cayman Plush Pillowtop mattress would would help relieve my back, leg and hip pain. However, this was not the case. The mattress is not plush and I continue to have pain all night.

Response from BeautyrestSleepExpert

BeautyrestSleepExpert2 years ago

Hi Tyler. Thank you for taking the time to rate the Harmony Cayman Plush Pillowtop and provide your feedback. While we're sorry to hear that the mattress is not as plush as you expected, we'd like to share some additional information that we hope will be helpful.

First, since the mattress is brand new and made from freshly poured foam, it takes a few weeks for the mattress to break in as it gets used to you and you to it. Mostly sleepers find that the mattress softens up a bit within the first month of regular use.

If the mattress has had time to break in and is still feeling too firm, a foam mattress topper may help. Not only will a topper provide some additional softness, but it will create a couple of inches of distance between you and the bottom support layer, which is where the firmness comes from.

We hope this helps and that you are able to sleep comfortably very soon! Best, The Beautyrest Team Beautyrest