Power Steel 24' x 12' x 52" Rectangular Above Ground Swimming Pool Set
Product details
Web ID: 22296231ok starer
Great while it lasted we only three years before the seams came apart
Customer review from bestwayusa.com
Response from bestwayusa.com
Thank you for taking the time to write an honest review about your pool experience. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Easy to set up
Easy to set up. However, the pump did not work put of the box
Recommends this product
Customer review from bestwayusa.com
Response from bestwayusa.com
Thank you for your honest review. We're sorry that the pump for your pool did not work properly for you. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
It’s simply awesome and so much fun
This is such a great pool it was easy to assemble, it’s also thick and durable. Perfect size for my family I love it for days we have cookouts with more family. Lastly with the sand purifier it’s easy to maintain. Overall 10 out of 10
Customer review from influenster.com
Easy to assemble.
The pool was bigger than I expected. It was easier to assemble and it is very sturdy from other pools I have seen. I highly recommend this pool to anyone that has big family.
Customer review from influenster.com
Not worth the money
Had pool less that a year, used less than 3 months and frame already began rusting in corners and on side where pump is. Now the pump inlet whole has ripped. Very very disappointed in quality of this pool.
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we are very sorry to hear you are experiencing these issues with your pool. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
So Bad!
Purchased this pool in 2020 so we had for 4 seasons. In September of this year we were on vacation and came home to one of the sides that had totally given away and this photo is the result. One would expect that it would last for more than 4 seasons considering the elevated cost since it was purchased during the pandemic. We also had to replace 2 filters in those 4 seasons. Never again Bestway! If I could give it no stars I would.
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we're very sorry to hear that you are disappointed with your pool. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
RUST in less that 2 years
Bought Pool March 1, 2021, Put it up July 3, 2021, Today is 6/28/23, Frame has rust, one corner is coming out of the straight side rail. We will be having to take the pool down due to it is unsafe for the kids to play in it with the corner like that. I will attach photos of all the rust. It is heart breaking that with all the money to fix the ground and purchase the pool it doesn't last longer than 2 years. We were loving our pool and several family members have purchased the pool as well, only one other person has any signs of rust and it is very little, nothing like the rust we have.
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we are sorry to see that your pool's frame is beginning to rust. : Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Cover replacement
Just looking to order a new cover since mine was shredded during a hail storm! Can not get ahold of ANYONE at this company by phone and can’t get a reply by email! Very frustrating although we love our pool!
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we are sorry to hear you are having trouble getting in contact with us. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.