Women's Catalina Luxe Buckle Birko-Flor Sandals from Finish Line
Product details
Web ID: 18900067Nice house and around town shoe.
Comfortable and decent looking for a Birkenstock.
Disappointing Customer Service
I'm not disappointed with the shoes I ordered but I'm very dissatisfied with Macy's regarding their website information and customer service. I ordered size 38 online and there was no indication of the width. When I received the shoes they were a 38 narrow which does not fit me. On the box it actually shows "narrow" and "regular" width. I relooked at the website to see if I had missed seeing the width selection but it did not exist. I called customer service to see if they could see the width on their end so that I could exchange the shoes as I really do like them. The first customer service agent was asking ridiculous questions like what the measurement of the width of my foot was among other questions that were unrelated to the issue. Then she put me on hold and never returned. I then called back and that agent said that there was no indication on width on the Macy's website and there was nothing she could do to help me. Very disappointing experience, I've returned the shoes and will look elsewhere to find them in my size.