Crosswave Cordless Max Multi-Surface Wet Dry Vacuum
Product details
Web ID: 14587112Not again
I use this product on area rugs. I wouldn’t recommend. It’s not very powerful and does take time.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Thanks for your review, Ana. We’re sorry the CrossWave® Cordless Max didn’t meet your expectations on area rugs. It does work best on hard floors, but we’d love to help improve your experience. Feel free to reach out at support.bissell.com.
I would buy it again
This machine is great! Easy to use, clean & refill. So happy I purchased it.
Recommends this product
Customer review from BISSELL Homecare
Never buying again!
I am so angry once again. This is our third Crosswave and have not had it even a year and it is doing the exact same thing the other two have done. It stops sucking up and only spits water and dirt out. I have cleaned it thoroughly and yet it does not pick up only spits out! I would never recommend these cleaners to anyone. I will go use my swiffer power mop
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Thanks for sharing your feedback, Libra. We're really sorry to hear you're having repeated issues with your CrossWave. That’s definitely not how this product should perform. If the machine is spitting out water and debris, it could be related to a clog, a tank seal issue, or a problem with the brush roll. We’d like to take a closer look and help make this right. Please reach out to us at support.bissell.com so we can assist you directly.
Awes struck by quality job
Simply amazing product. I sincerely keep a CLEAN home, floors included. I THOUGHT they were clean! SHOCKED to see the reality, by what this product, showed me!
Recommends this product
Customer review from BISSELL Homecare
I like it.
Works great on my vinyl plank floors, but I wish the battery would last more than 30 minutes.
Recommends this product
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Hi Ann. Thanks for your review! We're glad to hear the CrossWave® Cordless Max is working well on your vinyl floors. We appreciate your feedback on the battery life — it's helpful as we continue to improve our products. If you have any questions or need support, feel free to reach out at support.bissell.com.
Amazing
This product does a great job cleaning my floors. It saves so much time. I don't have to sweep before washing my floor. It doesn't leave my floor very wet at all. Dries in minutes. I love it so much I have got one for four other people and they love it.
Recommends this product
Customer review from BISSELL Homecare
I wish I didn't buy this
The idea is great in theory, but too many issues that make me dread using this machine after only using it maybe 10 times in the last 6 months: 1. Seems convenient to vacuum & mop at once, but it ends up being WAY less convenient to have to spend 20 minutes disassembling and cleaning the multiple compartments of this thing out after EVERY use (and dust, hair, and dirt is way more disgusting when wet). Need gloves to dig through every crevice to remove grime. If not, machine will have error message to clean out and will not run. 2. Vacuum does not suction very well, I usually have to vacuum with my hand-held first and then go over with the Bissell, even for things like strands of hair (human or pet) on the ground that should be simple enough to vacuum... 3. Mopping only works on generally clean floors, any visible spots (coffee drips, etc.) cannot be washed away with this machine. I need to get a rag on my hands and knees to do this, which is fine but what's the point of using the mop feature then? 4. The machine is heavy and not convenient to lug up stairs. Basically, the machine only half-does any job (so you need to redo it anyways) and is very time-consuming (and nauseating) to clean. I wish I could return this and just buy 2 separate products - a light vacuum and swiffer/mop & bucket with washable head. P.S. I bought this on Black Friday for 50% off and still feel like it was a big waste of money.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Hi Mackenzie, thank you for your detailed feedback—we’re really sorry to hear that your experience with the CrossWave® Cordless Max hasn’t met expectations. We know how important it is for a product to be both effective and convenient, especially when tackling everyday messes. It sounds like the cleaning and maintenance process has been frustrating, and we understand how that can take away from the overall experience. The suction and mopping concerns you mentioned may be related to filter placement or clogs, and we’d love to walk you through a few steps that might help improve performance. Please reach out to us at support.bissell.com so we can assist you directly. We truly appreciate your honest review—it helps us improve and better serve our customers.
Worth every penny
I love my crosswave product. It has taken cleaning to a new level.
Recommends this product
Customer review from BISSELL Homecare