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60 reviews
Lisa62
28 days ago from Cedar Rapids, IA
Cracked Crock
I’ve had this crockpot for 9 months and the crock has cracked. I am unable to find a replacement.
Customer review from blackanddeckerappliances.com
Response from blackanddeckerappliances.com
Corporate Customer Service28 days ago
Thank you for taking the time to share your experience, Lisa62. We’re glad you’ve been using your slow cooker for quite a while, and we understand how disappointing it is when the crock cracks after normal use—especially when you depend on it regularly for meals. We also understand how frustrating it can be when you haven’t been able to locate a replacement part. Having the right accessories available makes a big difference in getting continued use out of a trusted appliance, and we appreciate you bringing this to our attention. We’d like to connect with you directly to review the options for a replacement stoneware bowl for your model and help guide you to the correct part. Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist and help make sure you get what you need. Thank you again for your thoughtful review and for choosing Black + Decker.
GolfWidow
28 days ago from Pittsburgh, PA
Dinner is Served!
Great appliance. Like the multi functionality. If roasting a cut of meat, use the thermometer probe, if roasting a cut of meat with vegetables, like a stew or braise, use the slow cooker functionality. Even tried the sous vide already and it worked great, but in smaller cuts of meat/protein.
Recommends this product
Helpful?
Tonya13
1 month agoProbe
I need a replacement probe, how do I order? Thank you
Customer review from blackanddeckerappliances.com
marvin
6 months agoLove this!
Great product! So many functions and easy to use!
Recommends this product
Helpful?
Mate
7 months ago from Ct
Slow cooker
Very good pot. Works well
Recommends this product
Helpful?
PJ
7 months ago from Central Ohio
Slow cooker that works well
It works the way it should. I’m enjoying it.
Recommends this product
Helpful?
Vanderbol5
8 months ago from Quincy Il
Poor quality
I received this as a Christmas present and loved it. But the ceramic pot cracked while cooking and I can’t locate replacement part anywhere
Customer review from blackanddeckerappliances.com
Response from blackanddeckerappliances.com
Consumer Service8 months ago
Thank you for offering your feedback regarding your Black+Decker Digital Slow Cooker. I’m sorry to hear of the experience you've had with your slow cooker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your slow cooker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Broken Insert
As others have noted, my crock pot too ended up with a Crocker crock pot insert. It broke while cooking a roast. Luckily I was isn’t a crock pot liner which prevented pit dinner from being filled with broken liner. Very disappointing as I only had it about a year and really enjoyed using it.
Customer review from blackanddeckerappliances.com
Response from blackanddeckerappliances.com
Thank you for providing your feedback regarding your Black and Decker 7-Quart Digital Slow Cooker with Temperature Probe + Precision Sous-Vide. We're sorry to hear of the issue written about and want to ensure that this is resolved. Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973‑287‑5134, Monday–Friday, 9am–5pm. Refer to case 00794314 and we'll work together to see how best this issue can be resolved.