Advanced Handheld Steamer
Product details
Web ID: 6716600Possibly poor construction or materials
Purchased this a little over a year ago, and only used it maybe 4 times. Recently took it out and something is wrong with the nozzle that takes in water from the tank. It doesn't seem to be taking in any water. It just makes a mechanical sound and nothing comes out of the steam head. Either that or it's not heating up fully to produce steam.
Customer review from blackanddeckerappliances.com
Response from blackanddeckerappliances.com
Thank you for offering your feedback regarding your Black+Decker Advanced Handheld Steamer. I’m sorry to hear of the experience you've had with your steamer. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your steamer has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Non working clicking!
Only making a clicking sound when the button has been pushed. Bought several years ago but rarely used. There must be a recall or a problem.
Customer review from blackanddeckerappliances.com
Response from blackanddeckerappliances.com
Thank you for offering your feedback regarding your Black+Decker Handheld Advance Steamer. I’m sorry to hear of the experience you're having with your steamer. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Works great
I bought this a few day ago to steam my curtains and I love the way it works lots of steam soo be careful
Recommends this product
Customer review from blackanddeckerappliances.com
love this steamer
Took wrinkles out of clothing stored in tote bins for months that I thought would have to go to cleaners. pad for itself
Recommends this product
Customer review from blackanddeckerappliances.com
So far so good
I just received it 2 days ago. I wish it had a brush attachment. Plenty of steam
Recommends this product
Customer review from blackanddeckerappliances.com
Response from blackanddeckerappliances.com
Thank you for offering your feedback regarding your Black+Decker Advanced Handheld Steamer. I'm sorry to hear that you were somewhat disappointed that the steamer did not come with an accessory that you would prefer, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new steamer will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42214199, so I can address any of your concerns.
Great Quality and Features!
This product has the excellent quality that I have come to associate with the brand name Black and Decker. I used the delicate fabric frame for a rayon dress with soft pleats and it achieved the results that I wanted. I look forward to using this steamer with the upholstery frame for my drapes. Bottomline: Recommend this product as a GO TO for a hand steamer!
Recommends this product
Customer review from blackanddeckerappliances.com
Won't Power On Completely
I purchased it a few days ago and when I try do other it on, the light just keeps blinking. It ain't power on completely
Customer review from blackanddeckerappliances.com
Response from blackanddeckerappliances.com
Thank you for offering your feedback regarding your Black + Decker HGS200. I’m sorry to hear about the trouble you’ve experienced with your handheld steamer. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your handheld steamer has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Perfect for quilters
I bought this for my wife to use in her quilting studio. She steams bits of fabric and quilt squares on an almost daily basis, but it's usually small jobs where it's just not convenient to drag out a large steamer. This handheld steamer is lightweight, heats up quickly and has an auto-off feature which is a nice feature. It doesn't require a lot of space and is ready right there when and where she needs it. It's working out really well.
Recommends this product
Customer review from blackanddeckerappliances.com
I have the exact dans situation