Home Speaker 500 with Built-In Amazon Alexa
Product details
Web ID: 18152955Ratings & Reviews
57 customer images
Had to return product for a working product
The speaker could not be set up from the instruction or the Bose App. After calling technical services it was determined there was a problem with the speaker
Customer review from bose.com
Response from bose.com
Hello, I am sorry to hear that your speaker was not working the first time you've used it, but glad our team was able to identify the issue and assist you. If you have any questions, or need further assistance, please do not hesitate to contact us again: https://bose.life/3rykPZR Best regards, Lau - Customer Support
Amazing sound!
Great sound from a compact device! Also works with Google Home devices
Customer review from bose.com
Wanted to love it… :(
I bought this same model last year and after using it a couple times, the sound was awful. Bose was great about sending me a new one. However the 2nd one had exactly the same issue after just using it 1 time. I have multiple Bose products and have never had this issue. So sorry this didn’t work out for me.
Customer review from bose.com
Response from bose.com
Thanks for your review. We are sorry to hear about the sound issue you have encountered with your Bose Smart Speaker 500. Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. We kindly invite you to visit our support page for some troubleshooting steps here: https://www.bose.co.uk/en_gb/support/articles/HC2495/productCodes/bose_home_speaker_500/article.html Alternatively, please reach out to our social media support team for further assistance. Regards -Jolie - Customer Support
Fails Under Extended High-Volume Use
I am extremely disappointed with the Bose Smart Speaker 500. After using it at high volume for an extended period, the membranes of both speakers tore, rendering the speaker unusable. Since it’s beyond the 1-year warranty, there’s no option for repair or replacement. It’s frustrating that a speaker designed for music enthusiasts cannot handle high-volume usage without the membranes tearing. This reflects poor design choices, as a premium speaker should be able to withstand extended high-volume play. I expected much more durability from a product like this, and I’m very dissatisfied with this purchase. It's frustrating that a speaker designed for music enthusiasts cannot handle high volumes for extended periods without breaking. This issue makes me question the durability and thoughtfulness of the product's design. A premium speaker should be able to withstand high-volume usage, and this failure is simply unacceptable. I expected much more from Bose, and I’m left feeling that this purchase was a waste of money.
Customer review from bose.com
Response from bose.com
Hello Moe, I am sorry to hear about your hardware issue with your Home Speaker 500, after using it at high volume for extended period. I invite you to contact our support team in order to discuss your repair options. You can find our details here: https://bose.life/3rykPZR Best regards, Lau - Customer Support
Great sound, poor linking
Bought a second bose 500 to pair with our first one. They do not like to connect for long, dropping out and being a really frustrating experience. The app doesnt help either, being unreliable. Come on bose, alot of money spent and doesnt work properly??!! SORT IT OUT.
Customer review from bose.com
Poor Bass
I expected that this product, being Bose would have reasonable bass but did not expect that the bass would start rattling/cracking at modest volumes. Very disappointed!
Customer review from bose.com
Fantastic product
Just what expected from bose amazing looks and sound quality.
Customer review from bose.com
perfect speaker
great sound, nice design its perfect for any space
Customer review from bose.com