MultiServe Plus 10-Cup Pod-Free Drip Coffee Maker, KF9370SI
Product details
Web ID: 18774362Ratings & Reviews
71 customer images
Success!
Just what we were looking for. Coffee is hotter and we can use a cup (different sizes) or the carafe unlike our old coffee maker. Seems well made and worth the cost.
Recommends this product
Braun more reliable products, constant H2O issue!!
I am so disappointed. I bought these coffee maker a few months ago and while it worked beautifully, it is now broken and with no support in sight. Braun support, through a third party, began the troubleshooting ticket three to 4 weeks ago. I have supplied evidence that the H2O error simply won't go away. I have done all resets, basket you name it, the machine simply boils water uninterrupted and then the water (H2o) error returns. It had become a 20 minute daily routine and it simply will not stop given me the error in spite of my attempts to follow every article and piece of information found in the item's literature. I have given up on this coffee maker and bought a french press while we sort this out. I mean, the coffee maker lasted 5 months!!!!!!!!!!!!!!
Customer review from braun.com
Response from braun.com
We sincerely apologize for the frustration you've experienced with your coffee maker. It's disheartening to hear that despite your efforts and the support process, you're still facing the H2O error. We understand how important a reliable coffee maker is in your daily routine. We appreciate your patience in working through the troubleshooting steps, and we will take your feedback seriously to improve our support and product quality. If there’s anything more we can do to assist you or expedite the process, please let us know at https://www.braunhousehold.com/en-us/contact-us. Thank you for your understanding, and we hope to resolve this soon.
Great brewing options.
Makes perfect coffee with gold selection. Love that you don't have to use pods for single server. Love that I can make half pot of coffee.
Customer review from braun.com
E 21 error impossible to fix
after less than 2 years of use the screen shows E21 and does not work so Frustrating . I used to love Braun products but this coffee maker has something wrong.
Customer review from braun.com
Response from braun.com
Hello, We apologize for the frustration you're experiencing with your coffee maker. We understand how disappointing it can be when a product doesn’t perform as expected, especially after less than two years of use. The "E21" error typically indicates a specific issue that can often be resolved through troubleshooting. Please contact our customer support team at 1-888-977-3578, Monday through Friday between 9 a.m. and 8 p.m., and they will assist you in diagnosing the problem and finding the best solution. We truly appreciate your patience and look forward to helping you resolve this issue as quickly as possible. Thank you for being a valued customer
Great product
I love this coffee machine!! Great taste from small batch to full carafe! And live that I can set it to keep warm as long as you need to and can add or take away time if needed to! Definitely gonna stick with braun products!
Recommends this product
Customer review from braun.com
Better off with a Mr Coffee
I hate that the drip stop turns the coffee pot off. I have to wait for the entire pot to brew before I can get a cup.
Customer review from braun.com
Response from braun.com
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.
Great machine
Easy to use and makes a great cup of coffee. Love the options to make various cups or carafe sizes. Having a separate water tube for just hot water was a big selling feature. Disappointed in the cold brew as it heats the coffee to make the cold brew
Recommends this product
Customer review from braun.com
Disappointed
I did quite a bit of research before buying this machine as I needed it to do coffee as well as heat water so I could get rid of my Breville electric kettle. The concept of this model was good but performance is lacking. The water temperature only goes to 202 degrees, not 212 as the manual says; therefore, I can’t use it when I need boiling water. It also leaks in the Drip Stop position, no matter where the lever is set. The hot water is also tinged with a light brown, which leads me to think it is not simply water. I have had to go back to my electric kettle for water which defeats the purpose of this coffeemaker. I can also tell the Drop Stop mechanism is not going to last long. This maker was an expensive mistake for me.
Customer review from braun.com
Response from braun.com
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.