Would not grind
When I used it, it would not grind and kept making noises. I called the company and they told me that it does not grind light to medium roast coffee. That can break it . How funny they should mention that infront of the box before we buy.
Response from Macy's
We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV260212MMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Love it
We absolutely love it! So easy to use.
Recommends this product
Customer review from bloomingdales.com
Excellent grinder when working. No spare parts available.
Grinder is excellent. Would be even better if spare parts were available.
Customer review from breville.com
It works!
Simple and straightforward and before anything it works perfectly. I'm still learning my way around it especially when using it for extended time, seems like the grind consistency differs when it heats after using for multiple rounds, may require adjusting the grind level, but overall I love it. It is easy to use, easy to clean and works very well.
Recommends this product
Customer review from breville.com
GREAT COFFEE GRINDER
This is the second Breville coffee grinder I have purchased. The first one gave me great service for many years. After thousands of pounds of coffee I felt I needed a new one so I am back for another Breville. I wonder if you offer refurbishing service for my old Breville--my son needs a good coffee grinder
Recommends this product
Customer review from breville.com
Great build and quality - but needed some adjustment to get it to work properly…
I bought this to replace an older Krups grinder… at first I could not get a fine enough grind - but I’ve now adjusted the inner burr (down to 4 from the original 6 it came with) the coffee beans I normally use seem to grind well now on a grind setting of 9… however, coffee beans bought from the supermarket are still only just OK by taking the grind setting down further… I love the build quality and look of the machine, it’s just a shame that i wasn’t able to use it straight out of the box without adjustment..:
Recommends this product
Customer review from sageappliances.com
Response from sageappliances.com
Hello Geoff, Thank you for taking the time to share such a thoughtful review. We’re really pleased to hear you love the build quality and design of the Smart Grinder Pro, and it’s great to know you were able to fine-tune it to suit your usual beans. We do appreciate your honest feedback about the initial setup, your insights are incredibly valuable and help us continue improving the experience. Once dialled in, we hope it keeps delivering great results for you cup after cup! Sage Team
Excellent Grinder for Home Us
Great product, worth every penny. Easy to use, consistent grind, and noticeably improves coffee quality.
Recommends this product
Customer review from breville.com
Smart
Large sturdy grinder with wide range of coarse to fine grind. Excellent for espresso. Easy to set grind and timer. Ground coffee is perfectly dispensed to a lidded container with no spillage. Don't know how it could be improved.
Recommends this product