BDC650BSS Grind Control Coffee Maker
Product details
Web ID: 2277741Ratings & Reviews
67 customer images
Wonderful Machine With Great Features
THIS IS MY SECOND GRIND CONTROL. MY FIRST ONE LASTED for 12 YEARS OF DAILY USE! SO HAPPY WITH THE COFFEE QUALITY AND THE MACHINE QUALITY.
Recommends this product
Customer review from breville.com
Not worth the money…
It initially worked well (first year or so). Despite regular maintenance it now leaks or is unable to complete the brewing process. Disappointing given the cost - would’ve expected it to have a longer life.
Customer review from breville.com
Response from breville.com
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
The worst
I saved up and bought what I thought was a well made coffee maker that would make my life easier in the morning and I could enjoy a yummy cup of coffee…… not so much. I literally hate it. The machine worked for the first two months and then for the past several years every day or every other day the grinder clogs up and won’t grind the beans. If you walk away and don’t catch it then you will pour your first cup of just slightly dirty water not coffee. If you catch it then you have to stop it, open up the basket turn the top grinder to unlock, and reach in with a brush or butter knife or vacuum it out then start the process over again. I literally have a vacuum in my kitchen just to clean out the coffee maker every few days. I am so angry that I spent my hard earned money on this! I actually left a review for the second time in my life so I might save someone else from wasting their time and money
Customer review from breville.com
Response from breville.com
Thank you for your review and your feedback. Regular care and maintenance is required to keep your machine working properly. But we'll definitely pass along your feedback to the appropriate people. We are continuously trying to improve our customer's experience.
Not true to size. Lots of cleaning
They need to update this design so bad. In theory it is great but in practicality not so much. So much to clean to keep it happy, also if you have 18" cabinets, the knob will not fit under them! They need to lower the height of the knob to fit under cabinet spaces. Breaks if you don't constantly clean it.
Customer review from breville.com
Response from breville.com
Thank you for your review and your feedback. Regular care and maintenance is required to keep your machine working properly. But we'll definitely pass along your feedback to the appropriate people. We are continuously trying to improve our customer's experience.
Fresh ground coffee every morning
I am new to Breville brand. I really love my The Grind Control Coffee maker. I read and followed the instructions manual to make sure I operate the machine correctly. I like the metal grinder for the coffee beans. Many other grinders I shopped for did not have metal. I really like the metal coffee carafe. There is no heating element below the pot that could burn the coffee or catch fire. The metal carafe keeps the coffee hot all day long. Great engineering. The grinding of the coffee beans can be adjusted and the brew can be adjusted. We make the coffee to our preference. I use the metal basket for the grounds instead of paper which reduces waste and additional expenses. The coffee processes quickly so it is ready first thing in the morning. I rise 2 hours before my spouse and the coffee is still hot for his first cup.
Recommends this product
Customer review from breville.com
Terribly Disappointed
I’ve purchased two (and now my third) Breville Grind Control coffee machines, and unfortunately the experience has been frustrating and disappointing. This latest one takes nearly 20 minutes to complete a full cycle, and water leaks all over my counter during brewing. On top of that, the coffee doesn’t taste the same anymore it’s flat and inconsistent compared to when I first bought it. I have been loyal to Breville and own several of your products, but the repeated issues with this model paired with the cost make it very hard to justify. I expected reliability and quality, and instead I’m dealing with constant maintenance and disappointing performance. For a premium brand, this feels unacceptable. I sincerely hope Breville reviews the design and durability of this machine, because it has the potential to be great but as it stands, I cannot recommend it.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
great coffee.. but
it makes great coffee, I haven't experienced the jamming other people are talking about and use it daily. I tend to prefer light roast most of the time so grind pretty fine. my issue. is the carafe.. it's terrible. it's impossible to get all the coffee out of it, it's messy to poor from. how it made it through testing I have no idea.
Customer review from breville.com
Response from breville.com
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Grinder stops working, calibration wrong
Buyer Beware! The grind control requires very frequent maintenance of the grind chute and disc to prevent blockage. The machine doesn't identify that there is trouble when the chute is clogged or the disc is so full of old dried grounds that it no longer rotates. After some months the grinder stopped grinding and even after resetting and recalibrating, it still only produced 8 grams despite it saying it was producing 25 grams. Given the significant maintenance, lack of notification of problem and ineffective calibration , I STRONGLY suggest NEVER buying the Breville Grind Control.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. It is true that regular maintenance is required for this machine, including cleaning out the grind chute and disc. We do see that you allowed us to provide service for you. Thank you for allowing us to help bring a resolution to this issue.