BES980XL Oracle Espresso Maker
Product details
Web ID: 2277743Beyond disappointed - I would not purchase again
Sadly the steam wand made a racket and stopped working after 8 months, replaced with new and that also failed after 8 months for same issue. both the auto setting on the wand , the thermometer and it made a hell of a noise. Not fit for purpose in my view
Customer review from sageappliances.com
Response from sageappliances.com
Hello Victoria, Thanks for your review and we are truly sorry to read about that. Please keep an eye on your email inbox as we will contact you to assist in this matter. Kind regards, Sage Appliances
Great machine...when its not broken
I bought a Oracle around 2 years ago. It makes great coffee. Unfortunately my first machine malfunctioned after about 8 months, water would just pour out the long black port for every coffee - not through the coffee head so it was unusable. This got repaired then about 16 months in the machine malfunctioned again, it would short out the power in our kitchen. Breville replaced the machine. Im 6 months into the new machine and now the grinder has just given up, it sounds like it is going to start but just stops, if i try too many times the machine just turns off. I was told the warranty doesn't start again with my new machine so i have had to take it to a electrical dealer to hopefully repair. So, it works great when its working but this is the 3rd fault in two years with 2 machines. Its really disappointing for such an expensive machine.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass this along to the appropriate people, as we are continuously trying to improve our customer's experience.
REPEAT CUSTOMER due to quality
Just bought my second Oracle, had the first for approx eight years. Was absolutely thrashed but well maintained. Went in for repairs (t/stat), then several years later (today) was tripping fuses. Bought a Oracle black sesame to suit remainder of the kitchen. Started using it & it is a dream to use, it is a quality machine that delivers a quality product. By the way I am a service tech that repairs many types of equipment & would not hesitate to keep purchasing this product. I'm not for the fancy touchscreens I prefer some manual buttons although it does make light work
Customer review from breville.com
Exceptional
Makes the perfect coffee. Easy to use, easy to clean. Very happy.
Recommends this product
Customer review from breville.com
Steer clear -- failed within 18 months.
Failed within 18 months of purchase; it's been away getting repaired under warranty for more than a month now. For a top-of-the-line product, I'm not satisfied with the reliability, or even with the quality/taste of the coffee (when it WAS working!)
Customer review from breville.com
Response from breville.com
Thank you for taking the time to post your review. We do apologize for your experience with your appliance. Thank you for allowing us to help resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Brilliant
Everything we hoped for and more. Great coffee every time.
Recommends this product
Customer review from breville.com
Perfect every time
Easiest and quickest way to make cafe quality coffee at home.
Recommends this product
Customer review from breville.com
The secret to the best coffee is “Freshly Roasted” by Orcale.
This is my third Breville Coffee maker over a very long time & my second Orcale. I hand my old units down to family members who really appreciate them. They are so easy to use for the best coffee ever.
Recommends this product
Customer review from breville.com